IT Platform Director - Global Integration - US at Crawford & Company in Peachtree Corners, Georgia

Job Description:

The IT Platform Director - Global Integration will be responsible for the architecture, roadmap, engineering, and support of a comprehensive integration platform that connects critical systems and processes across our global organization.

• Bachelor's Degree in Information Systems or related field required.


• Master's Degree preferred.


• 12+ years of progressively responsible experience with system architecture and platforms


• 7+ years of experience managing a variety of teams and employees


• 
  Required Skills & Experience
  
  
  • Proven experience leading platform architecture, roadmap development, and engineering in hybrid cloud environments.
  
  
  • Strong expertise in Microsoft Azure, including Azure Functions, Logic Apps, API Management, Service Bus, and Event Grid.
  
  
  • Proficiency in .NET, C#, and database technologies (e.g., SQL Server, Cosmos DB, or other relational/NoSQL databases).
  
  
  • Experience with observability and monitoring tools such as Azure Application Insights.
  
  
  • Hands-on experience designing and developing scalable, secure, and high-performance systems.
  
  
  • Proven ability to manage and lead multidisciplinary teams of engineers and support professionals.
  
  
  • Demonstrated expertise in defining, implementing, and enforcing standards, best practices, and governance frameworks.
  
  
  • Solid understanding of integration technologies, APIs, microservices, and event-driven architecture.
  
  
  • Experience addressing data residency and regulatory requirements, with a focus on regional platform deployment where necessary.
  
  
  
  


• 
  Preferred Skills:
  
  
  • Familiarity with AWS services and best practices for hybrid cloud environments.
  
  
  • Experience with DevOps practices, including CI/CD pipelines and infrastructure automation.
  
  
  • Strong understanding of security practices, including identity management, encryption, and compliance (e.g., GDPR, HIPAA).
  
  
  
  


• Frequent interaction and communication with a variety of executive and senior leadership, cross-functional teams, and both internal and external stakeholders.

• 
  Strategic Leadership
  
  
  • Define and implement the architecture and roadmap for the global integration platform, ensuring alignment with business objectives and scalability for future needs.
  • Address data residency requirements by enabling regional platform deployments to comply with local regulations and ensure compliance.
  • Lead the adoption and enforcement of standards, best practices, and governance frameworks for platform design, engineering, and operations.
  • Mentor and manage a high-performing team of engineers and support professionals, fostering a culture of technical excellence and collaboration.
  
  
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  Platform Architecture & Development
  
  
  • Architect and oversee the implementation of the platform, ensuring scalability, security, and performance across hybrid cloud environments (Azure and AWS).
  • Leverage hands-on experience to design and develop key platform features using Azure Functions, Logic Apps, .NET, and C#.
  • Optimize platform observability and reliability using tools like Azure Application Insights and other monitoring technologies.
  
  
• 
  Engineering & Support Management
  
  
  • Manage the engineering and support teams to deliver high-quality shared capabilities, ensuring operational excellence and reliability.
  • Develop and maintain integrations with a variety of database technologies, including both relational and NoSQL databases.
  • Establish and monitor KPIs to track platform performance, reliability, and user satisfaction.
  
  
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  Collaboration & Stakeholder Engagement
  
  
  • Partner with product managers, architects, and business stakeholders to gather requirements and ensure the platform delivers measurable value.
  • Act as a hands-on leader who can guide the team while actively contributing to code, design reviews, and architectural decisions.
  
  
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  Governance & Optimization
  
  
  • Implement governance mechanisms to ensure compliance with security, regulatory, and operational standards, with a particular focus on global data residency requirements.
  • Continuously optimize platform performance, reliability, and cost efficiency.
  • Stay ahead of emerging trends in integration technologies and hybrid cloud environments, integrating them into the platform roadmap as appropriate.