ServiceNow Developer at iTech AG in Arlington, Virginia

Job Description:

OVERVIEWWe are seeking an experienced ServiceNow Developer specializing in the Customer Service Management (CSM) module, with a solid background in software development. The ideal candidate should have at least 3 years of experience in ServiceNow development and 5 years in software development. This role involves designing, developing, and implementing solutions on the ServiceNow platform to enhance customer service operations and streamline workflows.ROLES AND RESPONSIBILITIES

• Design & Development:
  
  
  • Customize and configure the ServiceNow CSM module to meet business requirements.
  
  
  • Develop and implement custom applications and integrations within the ServiceNow platform.
  
  
  • Design and configure workflows, business rules, UI policies, and client scripts.
  
  
  
  


• Implementation & Integration:
  
  
  • Implement end-to-end ServiceNow CSM solutions, including case management, service management, and knowledge management.
  
  
  • Integrate ServiceNow CSM with third-party applications and other ServiceNow modules.
  
  
  
  


• Collaboration & Stakeholder Engagement:
  
  
  • Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
  
  
  • Work closely with ServiceNow architects, administrators, and other development teams to ensure cohesive solutions.
  
  
  
  


• Documentation & Compliance:
  
  
  • Create and maintain technical documentation, including design specifications, test cases, and user guides.
  
  
  • Ensure compliance with IT security policies and data privacy regulations.
  
  
  
  

• Minimum 3 years of experience as a ServiceNow Developer, specifically with the Customer Service Management (CSM) module


• A total of 5 years of software development experience with strong programming skills.


• Proven track record of implementing ServiceNow solutions and customizing ServiceNow CSM functionalities.


• Strong knowledge of ServiceNow platform capabilities, including scripting (JavaScript), UI customization, and Service Portal configuration.


• Proficiency in ServiceNow development tools: Flow Designer, IntegrationHub, Scripted REST APIs, and Business Rules.


• Experience with web technologies such as HTML, CSS, JavaScript, and AngularJS.


• Knowledge of integrating ServiceNow with third-party systems using REST/SOAP APIs.


• Strong analytical and problem-solving abilities.


• Ability to work independently and in a team environment.


• Effective communication skills for stakeholder interactions.

• Bachelor’s degree in computer science, Information Technology, or a related field


• ServiceNow Certified Systems Administrator (CSA)

• ServiceNow Certified Application Developer


• ServiceNow Certified Implementation Specialist – CSM


• Experience with other ServiceNow modules (ITSM, ITOM, ITBM) is a plus.


• Familiarity with Agile development methodologies and tools (e.g., JIRA).


• Excellent communication and interpersonal skills.

• Ability to obtain and maintain a Public Trust