Analytics Manager at The Judge Group Inc. in Hoboken, New Jersey

Posted in Other 13 days ago.





Job Description:

Location: Hoboken, NJ

Salary: $60.00 USD Hourly - $65.00 USD Hourly

Description:

Overview: As a Customer Experience Manager, you will be responsible for defining, enforcing, and promoting policies and programs to ensure a best-in-class customer experience, driving customer satisfaction across our marketplace business.


Core Responsibilities:


  • Reporting and Analytics: Design and build reports, scorecards, and dashboards.

  • Data Mining: Perform extensive text mining to gain insights from text data.

  • Insight Generation: Generate insights, trends, and actionable recommendations, leading to the implementation of initiatives and projects.

  • Cross-Functional Collaboration: Build relationships and work cross-functionally with partner teams, including Business Intelligence, Customer Care, Customer Experience, and Business Units.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.



Contact: dchilwal@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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