IT Intern at Geronimo Hospitality Group in Beloit, Wisconsin

Job Description:

Geronimo Hospitality Group

Description:

JOIN A TEAM THAT VALUES PEOPLE

At Hendricks Commercial Properties, we value people who value people. We believe in creating environments where communities thrive, and we encourage our team to embrace the freedom to do amazing things. We didn't come this far to only come this far—join us in making a real impact.

OUR COMMITMENT TO YOU

We offer more than just a job. Our benefits include flexible work hours, Employee Discounts, Training & Development Opportunities and you'll also enjoy working in a beautifully designed office, situated in a dynamic downtown area with access to great amenities that enhance your day-to-day experience. At Hendricks, you'll have the opportunity to teach what you know and learn what you don't—and community matters here.

BE THE CEO OF YOUR JOB

You are responsible for effectively completing routine scheduled maintenance task indoor and outdoor at our buildings or complex to enhance the curb appeal for our tenants, clients, and community.

Your ability to own your work and drive success will make a direct impact on the communities we serve.

As the IT Intern, you are responsible for providing technical assistance and support to end-users by responding to inquiries, diagnosing, and resolving basic hardware and software issues, and escalating complex problems to the internal IT team. Your primary goal is to ensure that end-users have a positive experience, and their technical issues are resolved efficiently and effectively.

YOUR KEY RESPONSIBILITIES

• Assist IT team when end-users are seeking technical assistance through various channels, including phone, email, and ticketing system.
• Provide excellent customer service and ensure timely and accurate responses to inquiries and issues.
• Assist the IT team to troubleshoot and diagnose hardware, software, and network problems reported by end-users.
• Guide end-users through step-by-step solutions and provide accurate resolutions to common technical problems.
• Install company approved applications on company owned devices.
• Identify and escalate more complex issues to higher-level support teams or appropriate personnel.
• Maintain accurate and detailed records of end-user interactions and issue resolutions in the ticketing system.
• Follow standard operating procedures for issue resolution, including documenting solutions and workarounds.
• Collaborate with other members of the IT team to assist with projects, deployments, and upgrades.
• Keep abreast of current technology trends and participate in ongoing training to enhance technical skills.

HCP24

Requirements:

QUALIFICATIONS REQUIRED

Experience and/or Training

• Familiarity with common operating systems (Windows, MacOS) and productivity applications (Microsoft
• Office and Adobe).
• Knowledge of computer hardware, peripherals, and mobile devices
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical
• concepts to non-technical users.
• Ability to work independently and collaboratively as part of a team.

Licenses/Certificates

• Driver's license

Technology/Equipment

• Ability to troubleshoot PC's, printers, phones, monitors, keyboards, mice, docking stations, personal cameras for meetings, and conference room setups.

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

CHALLENGE ACCEPTED?

At Hendricks Commercial Properties, we don't just keep our word, we make an impact. If you're ready to be the CEO of your job, embrace the freedom to do amazing things, and take your career to the next level, we'd love to have you on our team.

Equal employment opportunity, including veterans and individuals with disabilities.

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