PAS Operations Lead 40 Hours Day Shift at Partner's Healthcare in Salem, Massachusetts

Job Description:

Site: North Shore Medical Center, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Summary
Responsible for leading the daily operations of patient access services, including patient registration, scheduling, insurance verification, pre-certification, and financial counseling. This role focuses on ensuring efficient and accurate patient flow, optimizing revenue cycle processes, and delivering a high level of customer service.


Does this position require Patient Care?
No


Essential Functions
-Lead daily operations of the PAS team, including patient registration, scheduling, insurance verification, and pre-certification processes.


-Ensure timely and accurate collection of patient demographic, insurance, and financial information to support efficient patient access and revenue cycle processes.


-Oversee huddles, provide daily assignments and direction to staff, and assist with day-to-day questions from staff.


-Monitor and optimize workflows to ensure effective patient flow, minimize wait times, and enhance the overall patient experience.


-Collaborate with clinical departments, financial services, and revenue cycle teams to ensure seamless coordination of patient access processes.


-Serve as a liaison between PAS, clinical staff, and administration to address issues, resolve conflicts, and implement improvements.


-Ensure that PAS staff provide exceptional customer service and effectively address patient inquiries, concerns, and complaints.


-Work with the patient advocacy team to resolve complex patient issues and ensure a positive patient experience.



Qualifications


Education
High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred


Can this role accept experience in lieu of a degree?
No


Licenses and Credentials


Experience
Experience in patient access services, healthcare operations, or revenue cycle management 2-3 years required and Experience in a leadership or mentorship role 1-2 years preferred


Knowledge, Skills and Abilities
- Proven leadership experience, including managing teams and driving performance improvement.
- Strong knowledge of patient access processes, revenue cycle management, insurance verification, and regulatory compliance.
- Experience with electronic health record (EHR) systems, patient scheduling, and registration software.
- Excellent communication, leadership, problem-solving, and organizational skills.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.



Additional Job Details (if applicable)



Physical Requirements

• Standing Occasionally (3-33%)


• Walking Occasionally (3-33%)


• Sitting Constantly (67-100%)


• Lifting Occasionally (3-33%) 20lbs - 35lbs


• Carrying Occasionally (3-33%) 20lbs - 35lbs


• Pushing Rarely (Less than 2%)


• Pulling Rarely (Less than 2%)


• Climbing Rarely (Less than 2%)


• Balancing Occasionally (3-33%)


• Stooping Occasionally (3-33%)


• Kneeling Rarely (Less than 2%)


• Crouching Rarely (Less than 2%)


• Crawling Rarely (Less than 2%)


• Reaching Occasionally (3-33%)


• Gross Manipulation (Handling) Constantly (67-100%)


• Fine Manipulation (Fingering) Frequently (34-66%)


• Feeling Constantly (67-100%)


• Foot Use Rarely (Less than 2%)


• Vision - Far Constantly (67-100%)


• Vision - Near Constantly (67-100%)


• Talking Constantly (67-100%)


• Hearing Constantly (67-100%)

Remote Type


Onsite



Work Location


81 Highland Avenue



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now