Helpdesk at The Judge Group Inc. in Malvern, Pennsylvania

Job Description:

Location: Malvern, PA

Description: Our client is currently seeking a Helpdesk specialist.

• Phone support (Leve1-2).


• Must have CRM skills

Job Description


Provides Tier 1 & 1.5 production and non-production support of applications and databases for software.


Monitors production systems for alerts, outages and system issues.


Seeks continuous improvements for applications, processes, support methods and team effectiveness.


Executes technical procedures to resolve production & non-production issues.


Evaluates systems and processes in an effort to resolves technical problems. Implements effective solutions for break/fix issues.


Develops knowledge of enterprise Systems.


Demonstrates understanding and knowledge of client needs, concerns and challenges.


Updates production and non-production support documentation and adheres to ITIL practices

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.



Contact: klomjaria@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now