Account Coordinator at Questline, Inc. in Columbus, Ohio

Job Description:

This position serves as a vital link between project execution and client satisfaction. The Account Coordinator will manage project timelines, resources, and communication while also providing basic account support to ensure client needs are met. This role requires a highly organized individual with excellent communication and problem-solving skills, capable of balancing project management responsibilities with client-facing interactions.

Responsibilities:

Project Coordination/Management (60%):

• Assist in the planning, execution, and monitoring of assigned projects


• Develop and maintain project schedules, timelines, and budgets


• Coordinate project resources and tasks to ensure timely completion


• Track project progress and identify potential roadblocks


• Facilitate project meetings and distribute meeting minutes


• Maintain accurate project documentation and reporting


• Communicate project updates and status reports to stakeholders


• Assist in the development of project deliverables

Account Support (40%):

• Serve as a primary point of contact for assigned client accounts


• Respond to client inquiries and resolve basic issues promptly and professionally


• Provide basic product or service information to clients


• Assist in the onboarding process for new clients


• Maintain accurate client records and documentation


• Assist in the preparation of client reports and presentations


• Proactively identify opportunities to improve client satisfaction


• Escalate complex client issues to the appropriate team members

Qualifications:

• Bachelor's degree in business administration, project management, or a related field (or equivalent experience)  


• Proven ability to manage multiple projects simultaneously


• Excellent organizational and time management skills


• Excellent attention to detail and proofing skills


• Strong communication and interpersonal skills


• Proficiency in project management and CRM software  


• Ability to work independently and as part of a team


• Strong problem-solving and analytical skills


• Basic understanding of account management principles

Preferred Qualifications:

• Prior experience working with or supporting utility companies (e.g., electric, water, gas); familiarity with industry regulations, customer communications, or public engagement strategies


• Background in email marketing (preferably with knowledge of deliverability best practices, or campaign execution)


• Experience using Wrike or other project management platform


• Experience with Salesforce or other CRM tool


• Ability to interpret digital marketing performance metrics and prepare client-facing reports


• Comfortable with managing fast-paced, deadline-driven projects with multiple stakeholders


• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification preferred

Skills:

• Project Coordination


• Time Management


• Communication (Written & Verbal)


• Problem Solving


• Proofing


• Customer Service


• Documentation

Work Environment: Remote