Associate Product Support Rep at TransCore, LP in Orlando, Florida

Job Description:

TransCore (TRN), a subsidiary of ST Engineering, is hiring three (3) Associate Product Support Representatives to join our team in Orlando, Florida.

Summary: This position is for a dedicated contract Product Support Representative in a 24/7 operation. Responsibilities include providing customer service and product support via telephone, fax, online chat, and email for TransCore products and services. The role involves managing customer information, providing account retention, troubleshooting customer problems, and documenting issues in the Maintenance Online Management System (MOMS) and help desk application. This role ensures service requirements are protected and accounted for in accordance with set standards.

Required Skills:

• PC literate; Windows, Microsoft Office
• Troubleshooting skills
• Customer service skills
• Good writing and verbal skills
• Data entry, communication, and mechanical skills
• Shift work as required (1st, 2nd, or 3rd shifts)

Desired Skills:

• Familiarity with toll systems maintenance, repair, and system administration (not required)
• Linux OS, A certification (desired but not required)

Education:

• High School diploma or GED required
• Post-High School education preferred

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The noise level in the work environment is usually moderate.

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