Posted in Other 30+ days ago.
Site: Mass General Brigham Incorporated
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.
As part of the MGB Digital Clinical Systems department, the Digital Trainer I is responsible for delivering technical training for new hires and existing users utilizing Epic revenue cycle applications (Cadence, Grand Central/Prelude, Resolute Professional Billing) as well as other MGB Digital technology solutions. The Digital Trainer I will use various teaching strategies to effectively support a diverse group of users with different learning styles, educational backgrounds and experience levels. Delivery consists of both instructor-led classroom and virtual instructor-led training. Working in conjunction with the Instructional Design team, the Digital Trainer I will also participate in maintenance of training materials, work with subject matter experts, business owners, application coordinators and business analysts to identify ongoing training needs, training optimization areas, and continuous improvement areas for training.
Job Summary
The Opportunity
Responsible for delivering technical training for new hires and existing users utilizing Epic revenue cycle applications (Cadence, Grand Central/Prelude, Resolute Professional Billing) as well as other MGB Digital technology solutions. The Digital Trainer I will use various teaching strategies to effectively support a diverse group of users with different learning styles, educational backgrounds and experience levels. Delivery consists of both instructor-led classroom and virtual instructor-led training. Working in conjunction with the Instructional Design team, the Digital Trainer I will also participate in maintenance of training materials, work with subject matter experts, business owners, application coordinators and business analysts to identify ongoing training needs, training optimization areas, and continuous improvement areas for training.
PRINCIPAL DUTIES AND RESPONSIBLITIES:
Deliver quality, instructor-led classroom and virtual instructor-led training to MGB end users for designated Epic roles/applications. This role will spend approximately 80% of their time delivering training.
Leverage adult learning principles, prepare lesson plans, including methods, materials, and documentation to be presented in class.
Consult and develop relationships with team members and Instructional Designers on appropriate learning interventions.
Work with subject matter experts, business owners, instructional designers, application coordinators and business analysts to identify ongoing training needs, training optimization areas, and continuous improvement areas for training.
Provide ad hoc coaching and/or support to users when assigned.
Participate in appropriate MGB and Epic forums and educational opportunities to maintain application knowledge and proficiency.
Attend regular Instructional Designer-led credentialed trainer meetings to share training content updates, sharing of best practices, and provide system demonstrations of functionality as necessary.
Use the MGB values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Perform other duties as assigned
Qualifications
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Under the general supervision of the Digital Clinical Systems, Senior Manager, Training, and in partnership with the Digital Clinical Systems Technical Instructional Designers and Clinical Business Analysts, and Epic Application Teams, the Digital Trainer I is responsible for delivering technical training for new hires and existing users utilizing Epic clinical and revenue cycle applications as well as other MGB Digital technology solutions.
The Digital Trainer I is responsible for mastery of both Epic application and enterprise workflows in order to effectively deliver Epic training for MGB staff. The Digital Trainer I will use various teaching strategies to effectively support a diverse group of users with different learning styles, educational backgrounds and experience levels. Working in conjunction with the Instructional Design team, the Digital Trainer I will also participate in maintenance of training materials.
QUALIFICATIONS:
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