Outreach Case Manager at Horizon Goodwill Industries in Hagerstown, Maryland

Job Description:

Job Summary:

The Outreach Case Manager would provide a holistic approach to case management services and providing outreach programs to participants who are returning from incarceration and/or at risk of becoming incarcerated. This position will require effective interaction and coordination with participants, staff members, volunteers, and other agency representatives to facilitate client success.

Essential Functions:

• Engage in regular outreach to returning citizens with screenings and intakes.




• Ability to interact with participants that are in situations such as low-income, post-addiction, and incarceration.




• Knowledge of intake and interview techniques with a holistic approach.




• Provide case management with ability to assess situations and work independently to develop successful action plans with goals and objectives addressing the individuals current needs while preserving the participants dignity.




• Maintain contact with participant and ensure follow through with the goals, objections, and expectations created.




• Scheduling meeting times with participant by being creative and flexible to their needs. Traveling is required.




• Coordinate with local community services to provide available programs for participants.




• Develop a relationship with local law enforcement, detention centers, and community corrections.




• Ability to work as part of a case management team and build effective working relationships with co-workers and other agencies/organizations.




• Maintain accurate case records, reports, and statistical data.




• Excellent interpersonal, verbal, and written communication skills.




• Working knowledge of standard office procedures and report preparation.




• Proven ability to maintain confidentiality within and outside of agency.

Minimum Requirements:

• High School Diploma or equivalent required.




• At least one-year of experience providing case management services.




• Working knowledge with local Human Services.




• Ability to pass pre-hire screenings such as background or drug screenings.




• Valid drivers license and access to a vehicle on a continual basis.

Potential Career Paths:

• Two-Gen Program Manager




• Resource Coordinator




• Associate Director of Workforce Development




• Chief Mission Officer