Scheduling Coordinator at Accolade in El Paso, Texas

Job Description:

About Transcarent:



Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent's AI-powered WayFinding, comprehensive Care Experiences - Cancer Care, Surgery Care, Weight - and Pharmacy Benefits offerings combined with Accolade's health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company's offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.


In this role you will serve as a liaison between members, EMO (Expert Medical Opinion) nurses and EMO Specialists. Working collaboratively and efficiently with the nursing staff and other teams, you will handle aiding members and specialists during the consult scheduling process by coordinating our members' and specialist availability, you will schedule virtual consults and follow-up with members to ensure they are prepared for and understand the consultation process. Your expertise will ensure that our members receive a meaningful consult with one of the elite specialists on our panel.
Responsibilities:
• Request availability from 2nd.MD specialist- Primarily to be done through 2nd.MD platform- GABI. Including communication via phone, text, and email.
• Ensure that all communication with our EMO Specialists is handled with professionalism and courtesy.
• Support specialists with availability and account concerns and assist with dashboard troubleshooting when necessary.
• Manage an active inventory of requests with timely follow-up.
• Maintain member confidence and protect operations by keeping information confidential.
• Effectively navigate multiple internal systems and processes to obtain appropriate data.
• Communicate with members throughout the scheduling process to ensure consultations are completed in a timely fashion - Via email, phone, in-app messaging & text.
• Schedule consults and follow up with members to ensure they are prepared and understand the consultation process.
• Analyze, troubleshoot, and resolve scheduling conflicts.
• Accurately input necessary member information into the database.
• Work closely with the Nurse team and Monitors to facilitate successful consultations.
• Work collaboratively and efficiently while providing exceptional customer service to our members.
• Meet team/personal qualitative and quantitative targets
Skills and Qualifications:
• 1-year medical experience.
• Knowledge of medical terminology.
• Patient scheduling experience is a plus.
• Ability to navigate through multiple technology platforms.
• Time Management, Organization, Attention to Detail, Quality Focus, Critical Thinking, Customer Services Skills, and Data Entry.
• Elevated level of professionalism.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to prioritize and perform multiple high priority tasks concurrently with minimal direction.
• Team player with the capacity to coordinate across departments



Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
  
  


• HDHP medical plan with generous employer contributions towards an HSA
  
  


• 401(k) Retirement Plan with matching employer contributions
  
  


• Paid Time Off
  
  


• Generous Holiday Schedule + 5 floating holidays
  
  


• 18 weeks of paid parental leave
  
  


• Subsidized commuter benefits programs
  
  


• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
  
  


• 1 Volunteer days per year
  
  

Our people are the Heart of Accolade


Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:



Member Obsessed


For everything we do, we ask ourselves: Is this going to make our member's life measurably better?



Be Fearless


We think differently. We do what's never been done. We are reinventing healthcare every step of the way.



Stronger Together


We honor the differences among one another and know that our unique perspectives drive us forward.



Genuine Care


We care deeply about the human beings we work with and serve. We have each other's back.



Embrace Reality


We bring the data, tell the truth, and trust each other.



Relentless Execution


We operate with a bias for action. Take initiative, move fast & have fun.


Want to learn more about who we are and what we value? Check out our Culture Book here!


Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.


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