Walk Up Desk Technician at University of South Florida in Tampa, Florida

Job Description:

Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at one of our walk-up desk locations. However, providing customer support via phone, chat, and email may also be required

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• This position requires a high school diploma, or equivalent, with one year of experience providing technical support to end users. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
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The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
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Working at USF
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With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
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To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

• Create and manage trouble tickets using IT Service Management ticketing system


• Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case


• Support system software used by the USF community and affiliates residing on local user PC's, smart phones, tablets, servers, and networked devices


• Perform basic hardware troubleshooting


• Assist clients with printing issues at our Walk-Up locations


• Provide client support for Online ID Card Request and Online Photo Submission processes


• Diagnose ID card functional issues and basic client identity issues, escalate as needed


• Print new and replacement cards on demand


• Monitor the incoming queue of online photo requests and approve/disapprove for printing


• Perform basic card printer operations

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