Sales Supervisor at Healthplanone in Tallahassee, Florida

Job Description:

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.



The Sales Supervisor is responsible for supervising and coordinating the daily activities of a team of licensed health agents engaged in promoting and selling plans by phone.



Supervisory Responsibilities:

• Supervises daily activities of non-exempt licensed agent or customer service representative teams of 10-20 employees. Responsible for approving timecards, scheduling, and time off requests.

• Coach team of sales agents to meet/exceed monthly, quarterly, and annual sales goals


• Manage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance


• Ensure employees have appropriate training and other resources to perform their jobs and assist with difficult or escalated calls


• Conduct real-time phone monitoring and coach agents to effectively use rebuttals to improve sales, using a variety of systems


• Maintain industry and product knowledge


• Meet and/or exceed call center key metrics


• General understanding of workforce management


• Ensure applications are submitted accurately and on time


• Understand and adhere to all Company Carrier and/or CMS related policies and procedures


• Perform other related duties as assigned

• High School Diploma or equivalent


• Previous experience with Medicare Advantage sales


• A current and valid Health License


• 6 months experience in a sales call center environment


• Previous experience leading a team of 10+ employees


• Strong written and verbal communication skills


• Ability to multi-task and work independently


• Must be detail-oriented, motivated, self-starter, with excellent time management and organization skills


• Ability to resolve escalated issues with members, carriers and other clients


• Able to work a flexible schedule including evenings and weekends

• 1 year experience in a Medicare sales leadership role


• Strong understanding of Medicare rules and CMS guidelines


• Previous experience with an outbound dialing program


• Proven track record in maintaining high retention rates within sales teams, demonstrating strong engagement skills in a remote environment


• Experience with training/coaching Medicare sales agents


• Bachelor's Degree

• Prolonged periods of sitting at a desk and/or standing, working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)


• Able to wear headset for duration of shift