Administrative Specialist at Lehigh University in Bethlehem, Pennsylvania

Job Description:

Lehigh University

Lehigh University is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, genetic information, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status. Lehigh University provides comprehensive benefits including partner benefits.

Join Lehigh University's Dynamic Admissions Team!

Lehigh University, a prestigious institution renowned for its academic excellence and vibrant community, is seeking an exceptional Administrative Specialist to join our Admissions department. This pivotal role offers a unique opportunity to be at the forefront of shaping the future of our university. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.

Position Number: S77870

This position is a Grade: 8 - 40 with an approximate salary range of $46,180-$55,420 and is subject to change based on experience, skills and qualifications.

As an Administrative Specialist, you will play a crucial role in overseeing our dedicated team of support coordinators, ensuring seamless operations and exceptional customer service. Your key responsibilities will include:

• Manage the Admissions and Financial Aid (including the Enrollment Services Center) operating budgets, including making sure allocations are assigned to the correct indexes/categories.
• Answer the direct phone lines for the V.P. for Admissions and Financial Aid and Director of Admissions
• Direct and supervise the daily activities of (currently 4) Support Coordinators; manage workloads, project assignments and in/out schedules.
• Resource for hiring supervisors in respective area to provide guidance and assistance throughout the employment process involving best hiring practices, utilization of the on- line applicant tracking system, financial over site and recommendation within the budget resources.
• Provide customer service to callers and visitors to the office – particularly prospective students and their families - regarding all aspects of the admissions and financial aid processes, and general information about the University academic offerings, and other services, including referrals to other staff, or offices as necessary. This includes gaining proficiency with the CRM system used to track communications and interactions with/from students and current application status.

Qualifications:

• Bachelor's Degree in Humanities, Social Sciences, Accounting, a related field or the equivalent combination of education and experience
• Three to five years of related work experience
• Experience in management/supervision of others, including written and verbal performance appraisals.
• Ability to work collaboratively in a team environment while exercising independent judgment and decision-making skills.

Working at Lehigh University offers more than just a rewarding career opportunity; it is a chance to become part of a vibrant community that values diversity, fosters personal and professional growth, and promotes a healthy work-life balance. Our comprehensive benefits package, including competitive salaries, exceptional healthcare plans, generous retirement contributions, and tuition remission for employees and their families, ensures that you are supported throughout your journey with us.

If you are a highly organized and detail-oriented professional with exceptional communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Join us in shaping the future of Lehigh University and helping to cultivate the next generation of leaders, innovators, and changemakers. Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist.  
• The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor
• This position works with minors
• This position has fiscal or financial responsibilities other than employee expense activity, such as processing or approving transactions; monitoring or preparing budgets; or generating income for University
• Please note the expected start date for this position is on or after July 1st 2025

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.

Only complete applications will be considered therefore please complete the application in its entirety.  Once the posting is removed from the website applications may no longer be allowed to be completed.

Equal employment opportunity, including veterans and individuals with disabilities.

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