VP Managing Director at Crawford & Company in Allentown, Pennsylvania

Job Description:

Assures satisfactory profit margins and long-term growth consistent with business unit and District Hub objectives in a designated geographical location by delivering quality services at sufficient production levels and by managing expenses; identifies market opportunities; and sells services locally to ensure maintenance and growth of revenue.

• College degree or an equivalent combination of education and experience.
• Previous experience delivering services and supervising the delivery of services offered by District Hub; previous management experience required.
• Operations, process and technical knowledge.
• Management skills.
• Strong verbal and written communication skills.
• Good analytical ability and mathematical skills.
• Business development and sales skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• Ability to effectively manage a budget and the profit and loss of an operation.
• Personal computer skills.
• Strong organizational and interpersonal capabilities.
• Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level. Must possess a valid driver's license. Must complete continuing education requirements as outlined by Crawford Educational Services. Additional courses may be required by jurisdiction for maintenance of license.

• Directs claim activities for Property and Casualty product lines.
• Ensures adherence to company policies and procedures for claims handling and proper servicing and settlement of all Property and Casualty claims.
• Reviews major claims or claims that require a higher level of authority.
• Provides technical claims oversight and support and frequently develops and implements claim standards.
• Develops and manages Property and Casualty claims staff.
• Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of team managers, adjusters, and support employees.
• Sets performance objectives and monitors and appraises employee performance based on objectives.
• Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction.
• Maintains product quality through compliance with service standards and client instructions.
• Responsible for auditing files and training of less experienced staff, including Team Managers.
• Establish and oversee clear objectives to Team Managers with respect to open case inventory with proper and timely closing and billing of files.
• Assigns work ensuring balanced workload for employees in District Hub.
• Establish and oversee clear objectives with respect to billed and unbilled inventory processes to meet business unit Days Sales Outstanding objectives.
• Monitors accounts receivable to encourage positive cash flow and to minimize aged accounts receivable.
• Establish market presence and identify revenue opportunities. Makes sales calls on potential and existing clients.
• Responsible for the development and execution of a sales and business development plan in coordination with regional and national sales team.
• Builds and maintains relationships with existing and potential clients to increase revenue..
• Directs client relationship activities of Team Managers as required.
• Upholds and projects the corporate image by participating in industry organizations and functions.
• Evaluates and recommends continuing professional education of employees.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.