Field Support Analyst III at United States Steel in Houston, Texas

Job Description:

Job Description



The Field Support Analyst III is responsible for hands on IT infrastructure general support including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance at heavy industry plant locations. In addition to general support responsibilities, this position will lead and manage projects on both a local and global scale as required. Safety is the Core Value of U.S. Steel, and the Field Support Analyst will make Safety the priority in the execution of all work activities including monitoring contractor/vendor Safety in support of work efforts. The successful candidate will have a detailed knowledge of desktop technologies and their application in an enterprise environment.



KEY RESPONSIBILITIES:

• Field Support and Troubleshooting: Provide on-site support to resolve hardware, software, and networking issues. Troubleshoot and resolve complex technical problems with desktops, laptops, printers, and mobile devices.


• Installation and Configuration: Install and configure computer hardware, software, and peripherals. Perform setup and testing of new systems and equipment to ensure functionality and compatibility.


• Maintenance and Upgrades: Conduct routine maintenance, upgrades, and performance optimization of computer systems and networks. Replace faulty components and update software as necessary.


• Incident and Problem Management: Diagnose and resolve technical incidents in a timely manner, ensuring minimal downtime. Document all support activities in the IT service management system and escalate unresolved issues to senior staff or other teams.


• Training and Support: Provide end-user training and support on hardware/software usage and best practices. Assist in the creation and delivery of user manuals or FAQs for common issues.


• Inventory Management: Assist with managing and tracking hardware and software inventory, ensuring that all devices are documented and properly maintained.


• Collaboration: Work closely with other IT support teams to resolve complex issues and ensure consistent service delivery across multiple sites.


• Documentation: Maintain accurate records of service requests, resolutions, and system configurations. Contribute to the knowledge base by documenting as well as troubleshooting procedures and solutions.


• Security and Compliance: Ensure all support activities adhere to security protocols and compliance requirements, including data protection and system access controls.

EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor's degree in computer science and 5 years' experience supporting an enterprise network or 6-7 years of equivalent experience.


• General IT Infrastructure support including PC troubleshooting & installation or equivalent IT Infrastructure support experience, desktop application support, software installation & management & printer / MFD support.


• Ability to work safety and independently in a plant environment.


• Possess strong communication and interpersonal skills to articulate ideas and exercise active listening skills when working with customers, peers and vendors and having a commitment to customer service.


• Self-starter who demonstrates excellent time management and organizational skills with the ability to multitask and prioritize multiple work activities with minimal supervision.


• Project management is a plus.

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS:

• Ability to constantly operate a computer.


• Must be able to remain stationary 50% of the time and move about inside the office and throughout the facilities.


• 24/7 off-hours support including weekends and evenings as required.


• Ability to travel 10% of the time.


• Must possess a valid driver's license.

Company Overview



Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.


Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.


We are honored to have earned accolades and awards from well-regarded organizations, including the following:

• Ethisphere's World's Most Ethical Companies® 2022, '23, '24


• Disability : IN's Best Places to Work for Disability Inclusion 2021, '22, '23, '24


• Human Rights Campaign Foundation's Equality 100 Award 2020, '21, '22, '23-24, '25


• Military Times' Best for Vets: Employers 2023, '24

Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel's success for over 100 years, and it remains critical to our company's success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.) Apply Now