Order Support Associate at Flow Control Group in Kennesaw, Georgia

Job Description:

Job Purpose

The Order Support Associate ensures the accurate and timely processing of customer orders by coordinating across sales, inventory, and warehouse teams. This role is responsible for reviewing orders for accuracy, entering them into the ERP system, checking inventory levels, and managing product allocation. They serve as the key point of contact between customers, sales, and logistics teams, providing updates on order status, addressing fulfillment issues, and resolving delays or inventory shortages. Additionally, they work to improve efficiency in the fulfillment process by identifying bottlenecks and collaborating with cross-functional teams to enhance workflows.

Essential Duties and Responsibilities

Core Job Duties:

• Receive and review customer orders for accuracy and completeness
• Enter orders into ERP system
• Coordinate with sales and inventory teams to confirm order details
• Check inventory levels to confirm product availability
• Work with inventory or warehouse teams to allocate products to specific orders
• Coordinate with shipping team to ensuring orders are shipped properly meeting delivery deadlines
• Act as point of contact between customers, inside sales team, and warehouse staff
• Provide updates to customers and inside sales team regarding order status, shipping, and potential delays
• Handle customer inquiries or complaints about fulfillment issues
• Identify and resolve issues with inventory shortages, delayed shipments, or correct orders
• Coordinate replacement orders, returns, or refunds when necessary
• Maintain accurate order details in the ERP system
• Identify bottlenecks in the fulfillment process and suggest improvements
• Collaborate with cross-functional teams to streamline workflows

Exemplifies our Company Values in "the How" Business is Done Every Day:

• Energy - Passion to take action now; Do what we say we are going to do; Positive team contribution every day
• Service - Strive to always build and take care of customer relations; Always serving our employees; Creating an environment of learning and open communication
• People - Always treat each other with integrity and honesty; Loyalty to our employees; Empowering people to get the job done

Helps Builds a Strong Culture through Applying Servant Leadership Principles:

• Be authentic, be vulnerable, be accepting, be present, be useful
• Be committed to creating a work environment that people can do their best and find meaning
• Deals with negative issues immediately and head on
• Seeks a formal evaluation of their job skills from their direct supervisor

To perform this job successfully, an individual must be able to accomplish each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education & Experience

Education, Licenses/Certifications and Work Experience

• High school diploma
• Proficiency in Microsoft Excel

Preferred Skills

Job Skills, Knowledge, and Abilities

• Communication & Customer Service - Ability to effectively communicate with customers, sales teams, and warehouse staff to resolve order issues.
• Problem-Solving - Capability to identify and resolve fulfillment issues, such as inventory shortages or shipment delays.
• Time Management & Organization - Ability to manage multiple orders, deadlines, and priorities efficiently.
• Collaboration & Teamwork - Experience working with cross-functional teams, including sales, warehouse, and shipping teams.
• Process Improvement Mindset - Ability to identify inefficiencies in the fulfillment process and suggest enhancements.

#engineeredspecialtyproducts #FCG-L #manycompaniesoneteam #flowcontrolgroup #LI-DC

Engineered Specialty Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

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