Senior Administrator at Zurich in Avon, Indiana

Job Description:

Location: Douglas, Isle of ManÂ

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The opportunity:

At Zurich Insurance, we pride ourselves on delivering exceptional service and innovative solutions to our customers. We are a leading global insurer with a commitment to excellence and a strong focus on customer satisfaction.

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We are seeking a dedicated and experienced Senior Administrator to join our busy Retail Customer Services team; responsibilities include, handling administration of retail policies and payment processing, and generally helping our customers with their every need!Â

Ideally you will possess excellent collaboration skills and a customer-focused mindset.

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Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

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What will you be doing:

• Provide continual support to the Customer Service Manager with forecasting and producing daily and weekly service reporting


• Deputise for Customer Service Manager in their absence, allocating work, managing team performance and effectiveness


• Provide ongoing support to the wider Customer Services Team, sharing knowledge, and assisting where possible


• Maintain thorough and current working knowledge of procedures, methods and regulatory requirements to support the team


• Identify and take forward continuous improvement opportunities to enhance the customer experience


• Posses Subject Matter Expert knowledge on topics relevant to customers and is the Go-to person in the team for process and call escalations

What we are looking for:

• A highly effective communicator with the ability to influence different audiences using suitable channels for achieving clear outcomes


• Shows initiative to effectively collaborate across the organisation, and externally, to meet high standards - including seamless customer service and high satisfaction goals


• Demonstrates empathy: being able to put yourself in other peoples’ shoes and to show care and concern for others around you


• Driven to achieve success and can motivate othersÂ


• Naturally curious and inquisitive


• A team player who can confidently interact with others but who is also able to work independently


• Open mindedness and willingness to explore new perspectives


• Can actively listen giving the ability to hear and interpret messages correctly while showing the customer that you are paying attention


• A problem solver, who is open to innovation and will challenge the status quo to get the best result


• Strong decision maker through effective assessment of situations and delivery of the best possible outcome for the customer


• Strong time management and organisational skills and ability to prioritise workloads


• Good working knowledge of Microsoft Word and Excel

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Who are we?Â

We are Zurich International Life! Â

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We support our fellow business units who provide life and savings products to markets around the world.  Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry. We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome.  We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.    Â

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This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

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Why Zurich?Â

Aside from our fantastic office space, which we demonstrate in our video, we have a great benefits and reward package. Â

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Please take a look at the video for an insight into Zurich:Â

https://players.brightcove.net/5768412917001/default_default/index.html?videoId=6318953386112

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So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.