Dispatcher SBT at E. N. Bisso & Son Towing, Inc. in Tampa, Florida

Job Description:

This position is located in Tampa, FL. If you are interested, please apply directly through E.N. Bisso career portal. Any application through a 3rd party platform will not be considered.

Position Overview:
This position strives to match customer demands with company tug fleet availability in an effort to ensure customer needs are met and exceeded.

Position Expectations:

Maintain real-time awareness of company tug vessels as well as incoming/departing water traffic
Maintain awareness of waterway conditions and activity and any elements that may affect them
Accurately receive job orders from customers and timely log orders according to standard operating procedures
Dispatch tug vessels on customer jobs efficiently and timely in a way that maximizes the fleet's availability to complete jobs and minimizes job giveaways
Track ongoing jobs to ensure completion
Anticipate potential issues (ex: vessel won't arrive to job on time) and proactively work to alleviate potential customer and/or crew dissatisfaction
Timely troubleshoot issues as they occur, seeking assistance when needed to ensure issues are resolved efficiently and timely
Work with Crew Coordinator to efficiently plan for crew changes while maintaining ongoing jobs
Cooperatively work with other ENB teams when processes and procedures overlap

Required Education

High School Education

Required Skills

Customer Service
Problem Solving/Troubleshooting
Computer Literacy
Organization

Previous experience related to maritime, dispatch, or logistics operations if preferred

Work Environment
Physical Demands
Work Schedule

This positions works in an open office environment that may involve noise distractions occasionally.
This position requires sitting for long periods and may require lifting up to 10 lbs.

This position works 12-hour shifts, either daytime or nighttime.
This position may only work remotely as needed and generally does not qualify to work remotely on a regular basis.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.