Wire Department Supervisor at Burke & Herbert Bank & Trust in Alexandria, Virginia

Job Description:

Burke & Herbert Bank & Trust

The Wire Department Supervisor is responsible for overseeing the wire transfer process, ensuring compliance with regulations and policies, while also supervising, coaching, supporting, and training staff within the wire transfer department. The position requires extensive knowledge of operational procedures, OFAC, Reg E, Swift, etc. In Addition, this individual provides an advanced level of customer service to internal and external customers as well as performing multiple functions. 

 

Essential Functions
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversees the daily operations and supervises the Wire Department functions by determining workflow to ensure effective utilization of resources.
• Provides coaching and mentoring to motivate, develop skills, and conducts staff meetings to maximize their potential.
• Builds constructive and effective relationships with staff and employees in other areas of the bank to support a collaborative working environment.
• Acts as resource for customers, branch staff, and operations staff related to the wire transfer process.
• Monitors department activities and performs periodic audits of internal controls to ensure quality and efficiency of work as well as compliance with established procedures and regulatory requirements.
• Assists with developing and maintaining standard operating procedures and evaluates departmental processes and procedures to create efficiencies, improve quality, and minimize risk.
• Creates and prepares reporting using a variety of Core system applications.
• Assists in the implementation of new products or programs to ensure system integrity, and recommends program changes to be more efficiently and effectively. Participates in system releases/enhancements.
• Reviews and approves the daily department activities and general ledger settlement.
• Assists the Commercial Operations Manager with performing annual reviews and staff hiring, conducting counseling sessions, and disciplining assigned staff. 
• Formulates recommendations for operational policies to management.
• Assists with creating and maintaining corporate contingency plan and disaster recovery procedures. Also, participates in disaster recovery plan exercises and testing.

 

Other Duties

• Remains knowledgeable and completes ongoing training in compliance with Bank standards and federal and state banking laws and regulations to ensure that changes are implemented in a timely manner.
• Other duties as assigned

 

Skills/Abilities

• Good leadership qualities and experience with supervising staff
• Strong organizational, analytical, and decision-making skills.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Ability to motivate and mentor staff.
• Knowledge of banking procedures and policies.
• Experience in management reporting

Supervisory Responsibility

This position has supervisory responsibilities.

 

Work Environment

This job operates in an office setting, the opportunity to telework is not available.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  Office environment with job duties conducted via telephone, face to face meetings, and on the computer.  

 

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

 

Travel

Limited local travel may be required for this position.

 

Education and Experience

• Two or more years of wire transfer experience required.
• Two to three years banking industry or operations experience.
• Bachelor’s Degree or equivalent preferred.
• Supervisory experience preferred.
• Prior working knowledge of Regulation E Dispute processing with an emphasis to Wire Transfers preferred.
• Strong working knowledge of computers and various applications including Microsoft Office.

Pease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity/Affirmative Action Employer M/F/disability/protected veteran status

This employer is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



Equal employment opportunity, including veterans and individuals with disabilities.

PI267827883

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