Technical Customer Support Specialist at Ultimate Staffing Services in Edina, Minnesota

Job Description:

Job Duties:
* Act as the primary point of contact for field service inquiries across multiple channels.
* Troubleshoot and resolve product issues, communicate accurate information, and ensure a positive customer experience.
* Use CRM tools to document interactions, track progress, and support continuous improvement efforts.
* Collaborate with internal teams to address complex inquiries, escalate priority issues, and ensure timely resolution.
* Maintain accurate customer data, complete assigned projects and training.


Requirements:
* High School Diploma or GED required
* 2+ years of customer service or tech support experience is required
* Knowledge of MS Office Suite, Zoom, and Salesforce - looking for someone who is tech savvy!
* Bilingual in Spanish is a plus!
* Experience in the irrigation, turf, or landscaping industries is a plus!


Additional Info:
* Pay range: $20-25/hr
* Schedule: M-F 8a-5p
* Location: 100% In Office
* Type: Temporary - 6 months with opportunity for permanent depending on business needs


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.