Customer Service Rep at Ultimate Staffing Services in Roseville, California

Job Description:

Our customer is looking for a Customer Service Representative to join their team!



Schedule: Monday through Friday 8:00am-5:00pm



Location: Roseville, CA



Pay Rate: $21.00-22.00



Responsibilities:

• Respond to incoming phone calls and emails in a courteous and professional manner


• Listen to customer concerns, identify their needs, and provide accurate information or solutions


• Update and maintain customer records with detailed, timely notes


• Work cross-functionally with internal teams to resolve complex issues


• Adhere to established communication procedures, guidelines, and company policies


• Take the initiative to research solutions when answers are not immediately available

Requirements:

• Strong verbal communication and active listening skills, particularly over the phone


• Proficient in Microsoft Office applications, including Word, Excel, and Outlook


• Comfortable navigating and multitasking across multiple systems and tools


• Self-motivated with strong troubleshooting skills and a resourceful mindset


• Previous customer service experience is preferred


• Health insurance terminology and working with CRM systems is a plus!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now