Supervisor, Card - Booking at Commerce Bank in Kansas City, Missouri

Job Description:

About Working at Commerce



Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.


Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.


Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.



Compensation Range

Annual Salary: $54,500.00 - $64,000.00 (Amount based on relevant experience, skills, and competencies.)



About This Job



This position is responsible for providing operational direction to the department in accordance with established systems and procedures. This includes ensuring the timely/accurate completion of departmental work, management reports, training, coordinating the workflow within the department(s) and resolving complex problems.



Essential Functions

• Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members
  
  


• Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members
  
  


• Resolve customer service issues, manage the process flow of Commercial applications, create useful reporting and maintain working knowledge of the customer set-up process. Assist with complex questions, concerns, or research.
  
  


• Complete various management reporting on a monthly and annual basis
  
  


• Ensure coverage for the department, and/or assisting staff when needed
  
  


• Understand the processes of the department to assist with identifying and pursuing methods to increase efficiencies.
  
  


• Perform other duties as assigned
  
  

Knowledge, Skills & Abilities Required

• Strong knowledge of the commercial services field
  
  


• Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
  
  


• Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
  
  


• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  
  


• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
  
  

Education & Experience

• Associate's degree or equivalent combination of education and experience required
  
  


• 3+ years commercial servicing experience required
  
  


• 1+ years leadership experience required
  
  


• Experience with TSYS & Web applications required
  
  

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Supervisor, Account Services - Card Support job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $54,500 to $64,000 annually.


#LI-Hybrid


The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.


Location: 922 Walnut, Kansas City, Missouri 64106


Time Type:
Full time Apply Now