Guest Relations Coordinator at Hyatt in Escondido, California

Job Description:

Job Description


Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.


Pay: $16 per hour plus commission & bonuses



What's in it for you?

•Hotel and resort discounts
•Immediate 401(k) Company match up to 6%
•Growth and development opportunities
•Positive work environment


What will you do?

•Conduct pre-arrival calls and/or in person services for guests coming on a promotional package.
•Engage with guests and provide elevated customer service by phone and/or in person.
•Effectively communicate the benefits of the guest's vacation package and confirm details.
•Provide the highest level of service to suggest local attractions and restaurant recommendations.
•Provide effective problem resolution techniques if applicable.


What are the requirements?

•Enjoy talking with guests by phone and/or in person
•Excellent written and verbal communication skills
•Local area knowledge
•Computer skills
•Flexible schedule, including the ability to work weekends and holidays

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



Job Requirements

#US Sales & Marketing