Customer Service Representative at SUMMIT MATERIALS LLC in West Valley City, Utah

Job Description:

Overview

Title: Customer Service Representative
Location: West Valley City, Ut
Compensation: $24/ Depending on Experience

Altaview Concrete, a Summit Materials Company, is seeking a Customer Service Representative to join our team in West Valley City, UT. This role is key to ensuring a smooth and safe delivery experience for our customers by coordinating with drivers, plant personnel, and other internal teams. The ideal candidate will be customer-focused, detail-oriented, and thrive in a fast-paced environment. Responsibilities include dispatching orders, maintaining communication across departments, addressing customer inquiries, and supporting operational efficiency. Bilingual Spanish/English skills and experience in logistics or construction materials are highly valued.

Roles & Responsibilities

• Personally promote the Core value of Zero Accidents and Incidents to all operations
• Actively engage with customers, drivers, and plant supervisors to reinforce safe behaviors
• Coordinate directly with customers, drivers and plant personnel to facilitate delivery of product
• Maintain productive and professional relationships with all employees
• Dispatch, track performance, and investigate overdue trucks in real time by monitoring demand, utilization, and capacity.
• Identify opportunities and make continuous improvement efforts
• Ensure all orders are filled out properly with the accurate materials ordered
• Ensure maximum efficiency of drivers and material delivery
• Maintain effective communication with drivers by two-way radio
• Utilize logistic software to dispatch orders in a timely and professional manner
• Collaborate and communicate with Sales, Operations, and Quality Control teams
• Confer with customers to expedite or locate missing, misrouted, or delayed product
• Document and record all customer complaints and problems in the log system
• Display proactive problem-solving skills

QUALIFICATIONS:

• High School diploma or equivalent required; Associate or Bachelor's degree preferred
• 1-2 years of industry experience including experience in construction materials or logistics
• Must have a valid driver's license
• Must have refined computer skills including the use of Microsoft Office products including Word, Excel, and the internet
• Ability to multi-task and thrive in a fast-paced environment
• Must have strong work ethic and be willing to go the extra mile to ensure the success of the team.
• Ability to work both independently as well as in a group setting
• Proficient with basic math skills
• Excellent written and verbal communication skills (documentation, communication with peers, supervisors, etc)
• Professional customer service and telephone etiquette
• Schedule flexibility including morning, evenings and rotating Saturdays
• Candidate must be able to sit for long periods
• Additionally, must be able to use common office tools and technology, such as cell/office telephone, calculator, and other electronic devices. Must be able to use computerized equipment and devices
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors
• Bi-lingual Spanish/English a huge plus

Benefits

• Recession Resistant Industry
• Consistent work, with a work/life balance
• Overtime Opportunities
• Paid Holidays
• Paid Time Off
• 401(k) Plan w/ employer match contribution
• Medical / Dental / Vision plan offered
• Life Insurance - Company Paid
• Short-term / Long-term Disability Insurance - Company Paid

Get Hired

What to Expect During our Hiring Process

• Background Check
• Motor Vehicle Record Check
• 5-Panel Drug Screen
• Fit for Duty Baseline Physical (if applicable)
• Paid Orientation
• A great team to support you throughout your career with Summit Materials companies!

Build a Lasting Career with us. Begin Here. Go Anywhere. Apply now!

Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We're passionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials.

At Summit Materials, we provide the foundation to connect our communities today and build a better tomorrow. We value all our communities - including our diverse internal community of teammates that make us stronger. No matter your race, ethnicity, gender, age, or anything that makes you who you are...you belong.