Customer Service Analyst at Ultimate Staffing Services in Irvine, California

Job Description:

Ultimate Staffing Services is actively seeking a detail-oriented Client Services Analyst to join their client's team in California. This role offers an exciting opportunity to work with a dynamic group of professionals dedicated to providing exceptional customer service. The ideal candidate will be responsible for analyzing customer service data and processes to help enhance the overall customer experience. Hybrid role - two (2) in-office days per week required - will be required to work onsite full-time during training, which may take 2-4 months depending on the individual. Great opportunity to work for one of Orange County's premier employers.

Responsibilities:

• Analyze customer service data to identify trends and areas for improvement.


• Collaborate with team members to develop strategies for enhancing customer satisfaction.


• Prepare detailed reports on customer service metrics and present findings to management.


• Assist in the development and implementation of customer service training programs.


• Work closely with other departments to ensure a seamless customer experience.


• Respond to customer inquiries and resolve issues in a timely and efficient manner.


• Maintain accurate records of customer interactions and transactions.


• Provide feedback and recommendations for process improvements to management.

Requirements:

• Strong analytical skills and attention to detail.


• Excellent communication and interpersonal skills.


• Proficiency in Microsoft Office Suite, particularly Excel.


• Ability to work independently and as part of a team.


• Experience in a customer service role is preferred.


• Problem-solving skills and ability to handle challenging customer situations.


• High School diploma or equivalent; Bachelors degree is preferred.


• Bilingual - any language!

Work Hours:



Monday - Friday, 8:30am - 5:00pm


Competitive pay with a maximum of $24 per hour.


For those interested in this exciting opportunity, please apply directly to this job posting for consideration.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now