Vice President of Technology at Evergreen Goodwill of Northwest Washington in Seattle, Washington

Job Description:

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need - because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Vice President of Technology

Salary Range: $190,000-250,000

Location: Seattle - Administration

About the Position

Evergreen Goodwill of Northwest Washington is seeking an innovative and mission-driven Vice President of Technology to lead our organization's Corporate IT organization as well as create and lead digital transformation across retail operations and enterprise infrastructure. This leader will be responsible for ensuring the reliability, security, and scalability of core IT systems while also driving cutting-edge technology initiatives to reduce our operational burden and embed technology into our organization.

The VP of Technology will oversee corporate IT operations, cybersecurity, business applications, and infrastructure, while also spearheading AI, automation, robotics, and resale technology to improve operational efficiencies and unlock potential in second-hand retail.

Key Responsibilities

IT Strategy & Leadership

• Develop and execute an organization-wide technology strategy that aligns IT operations with business, retail, and mission goals.
• Oversee corporate IT services, including business systems (D365, POS), cloud infrastructure, networking, and endpoint management.
• Ensure IT initiatives support front-line retail store operations, corporate services, and mission training programs.
• Grow a high-performing IT team, fostering collaboration across infrastructure, applications, cybersecurity, and innovation teams.

• Oversee business applications (D365, POS, ERP, finance, and HR systems), ensuring seamless integration and functionality.
• Optimize cloud infrastructure (Azure, Microsoft 365) and IT security to ensure data protection and compliance.
• Lead cybersecurity, risk management, and compliance programs, ensuring PCI DSS compliance for retail transactions and IT governance best practices.
• Improve data analytics and reporting capabilities, ensuring leadership teams have access to actionable insights.

• Ensure smooth IT operations across retail stores, corporate offices, job training centers, and logistics facilities.
• Oversee service desk and end-user experience, implementing self-service automation and ITSM improvements.
• Establish clear SLAs, KPIs, and service metrics to measure IT performance and impact.
• Serve as the primary technology advisor to executives and board members, translating IT initiatives into business value.

• Drive AI, robotics, automation, and imaging technologies to improve donation intake, sorting, and resale optimization.
• Partner with business leaders to implement next-generation re-commerce platforms, resale marketplaces, and omni-channel retail technologies to expand revenue streams.
• Explore automation solutions to improve supply chain operations and product lifecycle tracking.

• Manage relationships with vendors and consultants to ensure ROI for the organization
• Oversee the IT budget, procurement, and cost optimization strategies, ensuring efficient spending while maintaining service excellence.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage

• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)

• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability

• Flexible Spending Accounts (FSA) Plan

• Roth and 403(b) Retirement Savings Plan program

• Paid vacation, (9) holiday and sick time

• Limited paid time off for Jury Duty and Bereavement Leave

• Employee discounts

• Employee referral bonus

• Employee Assistance Program (EAP)

• Mentorship Program

• Career Advancement Opportunities

• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate .

Job Family: Information Technology

Pay Type: Salary
Min Hiring Rate: 190000
Max Hiring Rate: 250000