Customer Service Representative at Beacon Hill Staffing Group, LLC in Chicago, Illinois

Job Description:

We're hiring! A valued client of ours in the fintech industry is hiring a Customer Service Representative to start immediately! Our client is looking for reliable, customer-focused individuals to handle inbound and outbound calls, providing outstanding service to help drive results. Candidates must be available to work between the hours of 8:00am - 8:00pm CST and on weekends since shifts may vary.



Responsibilities:

• Answer inbound customer calls with professionalism, accuracy, and empathy


• Make outbound calls to follow up with customers, conduct outreach, or confirm appointments


• Handle customer inquiries, product/service questions, and resolve complaints effectively


• Provide detailed and accurate information about products, services, and policies


• Identify customer needs and offer appropriate solutions or upsells when applicable


• Escalate complex issues to supervisors or relevant departments as needed


• Record customer interactions and transactions in CRM and call tracking systems


• Perform follow-up calls to ensure customer satisfaction and issue resolution


• Collaborate with team members and departments to improve service delivery


• Meet and exceed key performance indicators (KPIs) such as call volume, response time, and quality metrics


• Stay informed about company updates, policy changes, and product knowledge through regular training

What We're Looking For:

• Excellent verbal and written communication skills


• 1+ years of experience in a call center/contact center environment


• Ability to multitask and remain calm under pressure


• Comfortable using computers and CRM software


• Ability to hit targeted KPI's on a consistent basis


• High school diploma or equivalent

Benefits: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.


Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:


Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.


Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


Benefits Information:


Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.


We look forward to working with you.


Beacon Hill. Employing the Future (TM)
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