Field Service Supervisor at Holt of California in WEST SACRAMENTO, California

Job Description:

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN WEST SACRAMENTO CA.

POSITION SUMMARY

Fields external and internal customer service needs and requests, dispatches mechanics and resources to complete these service needs and oversees the administrative service operations.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES

• Work closely with Service Manager to identify service needs for external and internal customers.
  
  
  
  • Interviews customer to accurately define service needs.
  
  
  • Establish and document agreed priority level, target start and completion dates and cost estimate or flat rate price.
  
  
  
  

• Plan service
  
  
  
  • Ensure safety is the top priority from planning through completion of all jobs.
  
  
  • Prepare work order opening/job segmentation. Manage work orders through the service process and prepare for closing.
  
  
  • Utilize standard jobs and/or target labor hours on work order segment.
  
  
  • Keep scheduling system up to date.
  
  
  • Identify PIP/PSP/CSA opportunities in conjunction with requested service needs.
  
  
  • Pre-plan tooling, parts and assistance needs.
  
  
  • Ensure all purchase orders are immediately entered on work orders.
  
  
  
  

• Dispatch field service personnel. Provide instruction details as required to the appropriate technician who can perform the job in a satisfactory fashion.


• Pro-actively communicate and document all changes to customers.
  
  
  
  • Scheduling changes.
  
  
  • Job status changes.
  
  
  • Cost estimates/flat rate prices.
  
  
  • Other duties as assigned.
  
  
  
  

SKILLS

• Ability to read and comprehend technical service manuals, other instructions and correspondence and memos.


• Ability to write and comprehend service reports.


• Ability to effectively present information in one-on-one and small group situations to customers, and other employees of the organization.


• Ability to add and subtract multiply and divide in all units of measure, using whole numbers,


• common fractions, and decimals.


• Ability to compute rate, ratio and percentages.


• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


• Ability to deal with problems involving several concrete variables in standardized situations.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) and five or more years or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must have a valid California driver’s license and a clean DMV report.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle, feel objects, tools or controls reach with hands and arms.  The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. 

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision. Peripheral vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to fumes or airborne particles.  The employee frequently works in outside weather conditions and is occasionally exposed to toxic or caustic chemicals and vibration.  The employee occasionally works in high, precarious places.  The noise level in the work environment is usually moderate

COMPENSATION

Wage Range $75,000 to $85,000 Annually

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

Monthly salary plus excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

For more information about our California Employee Privacy Policy, please click on link below.

Privacy Policy

#ZIP

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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