Residential Client Service Specialist at PLUNKETT'S PEST CONTROL, INC in farmington, New Mexico

Job Description:

Description:

Residential Customer Service Specialist

About Us

Join a company with over 110 years of excellence! Plunkett's Pest Control, a family-owned business established in 1915, provides reliable, top-notch pest management services across the Midwest. With offices in Fridley, MN, Columbus, OH, and Farmington NM we offer competitive pay, excellent benefits, career development opportunities, and a supportive work environment. At Plunkett's, we value our employees and the communities we serve.

Position Overview

Ready to join our team? In this role, you will be the first point of contact for residential customers, ensuring a smooth and positive experience throughout their journey with us. From initial inquiries to ongoing service, you'll manage basic sales, schedule appointments, address billing needs, and provide exceptional support. Additionally, you'll collaborate with team members to consistently deliver outstanding customer experiences.

Responsibilities

• Communicate effectively through phone, email, and chat to assist customers with inquiries, recommend services, and sell pest control solutions.
• Schedule service appointments for new and existing customers, ensuring efficiency and accuracy.
• Process service requests, cancellations, and routing of sales leads with attention to detail.
• Handle payment processing, resolve billing issues, and manage customer collections with professionalism and empathy.
• Provide overflow support to other teams as needed.

What You Bring

• A minimum of 1 year of experience in a call center or office-based customer service role.
• Exceptional oral and written communication skills, with a focus on clarity, professionalism, and empathy.
• Strong problem-solving abilities and consultative sales skills to build trust and provide the best solutions for customers.
• Familiarity with basic computer functions, Microsoft Office applications, and a minimum keyboarding speed of 40 WPM.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; stable work history and legal authorization to work in the U.S.

Why Join Us?

• Competitive Pay: $18.50–$22.00 per hour, with bonus potential for total earnings of $20.00–$26.00 per hour.
• Outstanding Benefits: Comprehensive health, dental, vision, life insurance, short and long-term disability, 401(k), and more.
• Growth Opportunities: A path for advancement within our Client Service team and company.
• Supportive Environment: Paid training, continuous skill development, and a welcoming, collaborative atmosphere.

Physical & Work Environment Requirements

• Prolonged sitting and computer use; ability to lift up to 20 lbs occasionally.
• Stamina to maintain attention to detail despite interruptions.
• Mobility to work in a standard office setting with use of a computer, keyboard, and phone.
• Some overtime is required in warm months, including occasional Saturdays.

Plunkett's is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and welcome applicants from all backgrounds.

Ready to Join Our Team?

If you're passionate about delivering exceptional customer service and eager to grow with a trusted leader in the pest control industry, we encourage you to apply today!

Plunkett's is an equal opportunity employer and committed to hiring and retaining a workforce that reflects the diverse communities we serve. EOE/Minorities/Females/Protected Vets/Disabilities/LGBTRequirements:

Equal employment opportunity, including veterans and individuals with disabilities.

PI267540854

Salary:

$18.00

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