Service and Warranty Manager at Everidge in Plymouth, Minnesota

Job Description:

Primary Responsibility: The Service and Warranty Manager is responsible for managing and leading the Service and Warranty team and daily operations of the department.

Key Responsibilities & Tasks:

• Manage and lead a Service and Warranty team of approximately 9 individuals spread amongst 2 locations.


• Strategize, develop and manage training programs to enhance the teams technical and customer service capabilities.


• Develop and grow 3rd Party Service & Warranty networks and vendors.


• Gather and analyze defective product information and historical data on causation to collaborate with key stakeholders.


• Partner with manufacturing, sales, engineering, accounting, and customer service personnel to troubleshoot customer problems in cooperation with sales for final resolution.


• Develop improvements to current systems and processes to enhance communication and reduce time of resolution.


• Serve as liaison between Service/Sales personnel to authorize warranty repair and product and confirm credit approval for any charge backs.


• Regularly scheduled travel between teams’ locations- Andover, KS and Plymouth, MN

Education/Experience:

• Bachelor’s degree preferred.


• Experience in leading a Service and/or Warranty team required.


• Minimum five (5) years of experience in technical service/customer support.


• Technical aptitude and experience with process improvement.


• Influence on decision-making processes. 


• Ability to read technical drawings is preferred.
   

Specific Knowledge, Skills, License, Etc.:

• Electrical and/or mechanical technical knowledge preferred


• Excellent written and verbal communication skills


• Detail oriented with ability to be self-directed


• Excellent Follow-Up Skills


• Good organizational, analytical and interpersonal skills (written and oral)


• Proficient user of Microsoft Windows and Excel

Physical Effort:

• Ability to sit behind a desk for 8 hours


• Ability to work on a PC as required

Benefits:

• Generous PTO


• 9 Paid Holidays 


• Medical, Dental, Vision, and Retirement Benefits


• Flexible Work Environment options