Sales Operations Customer Liaison at Azenta Life Sciences in Plainfield, Indiana

Job Description:

How You'll Add Value

The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create
processes and support communication with all core business departments to assure alignment. This role will support the customer as a main point of contact for non-operational client change requests.



What You'll Do

• Ensures effective communication between client and Azenta teams.
  
  


• Provides support for non-operational client change requests.
  
  


• Initiates post-win contract/purchase order change requests to notify and trigger client action.
  
  


• Coordinates post-win activities which fall outside of project management or sales functions.
  
  


• Supports internal billing inquiries and liaises with client contacts and internal teams to resolve.
  
  


• Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
  
  


• Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams.
  
  


• Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery.
  
  


• Pulls billing data to address client inquires and/or connects with billing teams to provide requested data.
  
  


• Ensures client responses are completed in a timely manner and according to department quality standards.
  
  


• Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers.
  
  

• Bachelor's Degree
  
  


• 3+ years' experience in finance, billing, and/or sales operations role
  
  


• Customer support experience required
  
  


• Preferred experience with SFDC (Salesforce.com) or similar solution
  
  


• Excellent analytical and organizational skills
  
  


• Excellent verbal, written, and presentation skills
  
  


• Attention to detail, accuracy, and proactive relevance to company interests
  
  

• Office setting
  
  


• Employee may occasionally work in an area with potentially infectious materials.
  
  


• Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.