Product Support Spec at Medline Industries, Inc. in Northfield, Illinois

Job Description:

Job Summary

Provide pharmaceutical research and analytical support to sales force and internal department(s) through Flu/COVID vaccine program oversight and cross reference methods across a portfolio of ~3,000 products. Requires a high level of precision as well as an ability to analyze and interpret data under demanding timelines.

Job Description

Responsibilities:

• Accurately cross reference and/or research external brands to identify corresponding Medline product/part numbers, routinely using discretion on what information to supply back to the requestor(s).




• Determine product features, benefits, compatibility, and availability of pharmaceuticals (prescription drugs, seasonal Flu and Covid vaccines, etc.) by researching vendor literature, online resources and direct communication(s) with the vendor. Habitually make judgment calls if/when sources are not aligned.




• Collaboratively work to ensure that all incoming customer/sales inquiries through emails and phone calls are thoroughly reviewed, resolved timely and/or passed to the appropriate area for handling.




• Contact vendors for product specifics to reconcile sales-identified discrepancies, create/reactivate Medline item numbers and/or provide needed details to avoid hindering customer relationships and financial losses.




• Submit assigned files and/or projects to management, sales and/or internal team(s) within provided timelines.




• Mastering a thorough understanding of several areas of the business, including working closely with Product Managers to grow the Flu/COVID program.




• Achieve quarterly goals to help ensure departmental output results in a positive customer experience.

Required Experience:

Education

• Bachelor’s degree or equivalent professional experience in a related field

Work Experience

• Experience working in a fast-paced environment, analyzing large data sets, and adhering to competing deadlines without compromising accuracy/quality. At least one year of customer service experience with an ability to manage workloads that allow for product-specific analytics to occur for departmental process improvement(s).

Additional

• Intermediate skill level in Microsoft Excel (i.e. VLOOKUP, Pivot Tables, IF Statements, SUM function and sort/filter).




• Intermediate skill level in Microsoft Outlook (i.e. creating folders, categories, utilizing calendar, and coordinating meetings).

PREFERRED QUALIFICATIONS

Education

• Bachelor’s degree.

Relevant Work Experience

• Previous pharmaceutical customer service experience in a high-volume environment.

Additional

• Advanced time management skill to ensure daily work, discrepancies and/or projects are accomplished within given SLA’s.




• Experience building and maintaining relationships within and between teams/vendors.




• Advanced skill level in Microsoft Excel (i.e. macros and advanced formulas).




• Exposure/experience with SAP and/or Zendesk

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$22.00 - $30.75 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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