Service Desk Support Analyst at The Judge Group Inc. in Providence, Rhode Island

Job Description:

Location: Providence, RI

Salary: Negotiable

Description: Our client is currently seeking a Service Desk Support Analyst/ON SITE


All candidates must live in or near Rhode Island and be able to drive on site 5 days a week

We are seeking a dedicated and knowledgeable Help Desk Support Specialist.
This mid-level role involves working in a dynamic service desk operational environment, providing support to internal team members.


The ideal candidate will have strong customer service skills and extensive experience in troubleshooting Windows, networking, etc.


The preferred candidate will be able to identify and troubleshoot a wide variety of technical issues i.e., Office 365, Active Directory, Networking, hardware/software.


Key Responsibilities: Provide Help Desk Support to internal users and follow up until successful closure.


Troubleshoot and resolve issues related to Windows operating systems, networking, and various applications.


Document and track all support requests and resolutions using the service desk ticketing system.


Collaborate with other IT teams to escalate and resolve complex issues.


Maintain a high level of customer satisfaction by delivering timely and effective support.


Assist in the setup, configuration, and maintenance of hardware and software.


Qualifications: IT Professional with 3-5 years of Help Desk Support


Experience.


Proven experience in a Service Desk/help desk or technical support role.


Strong knowledge of Windows operating systems, networking principles, and application support.


Excellent customer service and communication skills is a Must have.


Ability to troubleshoot and resolve technical issues efficiently.


Familiarity with service desk ticketing systems and remote support tools.


Strong organizational skills and attention to detail.


Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.


Education: A degree or diploma in Information Technology, Computer Science, or a related field is preferred.

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Contact: psalvatore@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now