UX Researcher at The Judge Group Inc. in Chicago, Illinois

Job Description:

Location: REMOTE

Salary: $75.00 USD Hourly - $87.00 USD Hourly

Description: Our client is currently seeking a UX Researcher


The mission of the Experience Research team is to deliver comprehensive, actionable research that supports product teams throughout the product development cycle. As an Experience Researcher, you will be embedded within a team of designers, product managers, and other cross-functional partners.


We are seeking a highly-skilled mixed methods Experience Researcher to provide actionable insights. In this role, you will inform both new and existing experiences, ensuring our product solutions meet high standards. You will apply your qualitative and quantitative skills to your projects and lead other researchers on large strategic initiatives. This senior role requires extensive methodological and leadership experience.


Responsibilities:

• Lead research across internal and external product experiences, ensuring they drive value for our community and meet high standards.


• Conduct qualitative and quantitative studies within your focus area (e.g., ethnographic/field research, diary studies, surveys, concept testing, log analysis).


• Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating organizational needs and informing early decision-making.


• Work closely with product managers, designers, writers, and partner organizations to identify research goals and timelines.


• Communicate effectively with stakeholders across the company, including senior leadership.


• Assist with workshops and other cross-functional alignment activities.


• Execute in a fast-paced environment with ambiguity.

Experience:

• 8+ years of industry experience using both qualitative and quantitative research methodologies.


• Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations.


• Proven track record of delivering impactful insights within complex or technical problem spaces.


• Exceptional written and verbal communication skills.


• Experience managing multiple priorities simultaneously without sacrificing quality or deadlines.


• Experience conducting research in complex problem spaces such as customer service, enterprise solutions, or safety.


• Experience in consumer products and/or hospitality.

Bonus Experience:

• Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical experience.


• Coding/scripting skills.


• Experience with cross-cultural products and international research.


• Expertise in tools or methods for conducting accessibility research.


• Strong creative storytelling methods and/or workshop design.

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Contact: pmahoney@judge.com


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