IT Support Technician at The Judge Group Inc. in Corry, Pennsylvania

Job Description:

Location: Corry, PA

Description: We are looking for an IT Support Technician, onsite role in Corry



Required Skills:

• 
  Experience with Active Directory to delete users or reset passwords


• 
  Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.


• 
  Experience with the Remedy ticketing tool.


• Knowledge of relevant software and hardware systems


• Understanding of ITIL methodologies


• Service Now ticketing system (SNOW)

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.


• Provide support to client-identified VIPs


• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.


• Perform Install/Move/Add or Change (IMAC) activities.


• Perform all assigned desk-side support activities


• Display outstanding technical and professional service skills at all times


• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines


• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair


• Understands and follows all documented service operations policies and procedures.


• Other duties or certifications may be assigned to meet business needs

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.



Contact: ssameer@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now