Manager, Market Development at Regional Transportation District in Denver, Colorado

Job Description:

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position strategizes, directs and manages the development and implementation of communications, client services and account management within the Market Development and Smart Card Administration divisions and directs the development of strategy, planning, implementation, execution, and tracking for group fare products.

Duties & Responsibilities:    
ESSENTIAL:  

•  Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling ensuring consistent application of Employee Guidelines, processes, and procedures. Conducts performance reviews, and holds employees accountable for optimal performance of their responsibilities.


•  Negotiates, and manages annual contracts for each pass program within the organization.


•  Researches and develops new business and revenue generating opportunities to effectively increase revenue and ridership.


•  Develops annual outreach plans, communications and collateral materials for pass program participants and provides analysis of market segments and business trends.


•  Develops and conducts training of internal staff and external customers on pass program and smart card related functions, including web portal administration, maintaining point of sale terminals and smart media encoders.


•  Manages smart card production, pass distribution, inventory, smart card web portal maintenance and administration, daily cash transmittal reports, reports in BI Portal, card activation, deactivation, suspensions, recharges, memory list management, data analysis, and pricing analysis.

OTHER:

•  All job-related duties as assigned.
   

Qualifications:    

• Bachelor's Degree in Business, Marketing, Advertising, Communications or related field.


•  A minimum of ten years of experience in a marketing/communications environment performing marketing, outreach and sales strategies and plan development and new product development


•  A minimum of five years of experience in a supervisory capacity leading and motivating sales, marketing, outreach and/or account management professionals.


•  A minimum of five years of experience in the management of complex and significant projects and contracts including Request for Proposal (RFP) processes.


•  A minimum of five years of experience decision-making within a complex and politically sensitive environment.


•  A minimum of five years of experience negotiating financial terms and conditions with a broad customer base including but not limited to government entities, corporations, neighborhood groups, and non-profits.


•  Proficiency with planning and developing annual plans including goals, budgets, strategies, and market analysis.


•  Proficiency in ADA regulations, HIPAA requirements and Colorado low income guidelines.


•  Proficiency in accounting practices related to program audits, reconciliations, and invoicing.


•  Proficiency in employee benefit programs and the federal tax codes regarding employer transportation benefits.


•  Proficient with Microsoft Office Suite, intermediate skills in Excel required.


•  Ability to communicate effectively, orally and in writing and to make presentations to internal and external customers at all organization levels.


•  Ability to use sound judgment.


•  Ability to manage time and workload effectively which includes planning, organizing and prioritizing with attention to detail.

OR

•  An equivalent combination of education, experience, knowledge, skills, abilities.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

•  While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.


•  The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.

We are considering all applications for this position up until the position close date of 4/22/2025. For consideration, please be sure to apply before the posting end date.

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team at rtd.ta@rtd-denver.com. 

Pay Range:

$100,284.00 - $141,650.25 Annual

RTD is an Equal Opportunity Employer, please see our EEO policy ( https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf )

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate’s relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.

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