Telecom Specialist at Computer World Services (CWS)Corporation in Morrisville, North Carolina

Job Description:

Job Description

Computer World Services Corp (CWS) is seeking an experienced Telecom Specialist to manage and support telecommunications and network systems, with a specialization in Cisco hardware and services. This role also involves Dell hardware repair, WAN/LAN infrastructure management, and network performance monitoring. The ideal candidate will be experienced in hardware engineering, troubleshooting, and providing production support to maintain a reliable and efficient network environment.

Key Tasks and Responsibilities

Network Engineering and Support

• Support the installation, implementation, troubleshooting, and maintenance of WANs and LANs.


• Assist in designing and managing WAN infrastructure and related processes.


• Perform day-to-day operations and provide second-level problem identification, diagnosis, and resolution for network issues.


• Support the dispatch and coordination of circuit and hardware vendors for problem resolution.


• Escalate and communicate network status updates to management and internal customers.

Hardware Engineering and Repairs

• Perform Dell hardware repairs and support related systems and devices.


• Troubleshoot, maintain, and repair network hardware to ensure smooth operations.

Infrastructure and Cabling

• Provide support for cabling and infrastructure setup, maintenance, and optimization.


• Ensure adherence to infrastructure standards and best practices.

Network Performance Monitoring

• Monitor and optimize network performance using tools such as SolarWinds.


• Ensure efficient and secure operation of network systems and related devices.

Documentation and Technical Support

• Maintain detailed documentation of network configurations, hardware setups, and processes.


• Provide technical consultation to internal teams and assist with training when needed.

Education & Experience

Education

• Bachelor's degree in Computer Science, Information Technology Management, Engineering, or a related field.


• Four years of relevant experience may substitute for the educational requirement.

Experience

• Minimum 5-7 years of experience in network installation, troubleshooting, and maintenance.


• Hands-on experience with WAN and LAN infrastructure design and management.


• Proven track record in Dell hardware repairs and support.

Technical Skills

• Proficient in Cisco hardware and services.


• Strong understanding of communication protocols, network architectures, and software systems.


• Experience with network performance monitoring tools like SolarWinds.


• Knowledge of cabling and infrastructure support best practices.

Certifications

• CCNA, CCNP Preferred


• ITIL certification v4 preferred.

Security Clearance

• Ability to obtain Public Trust clearance.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• Potential hybrid work available for this position.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at