East Cambridge Savings Bank’s Operations Division is actively recruiting for a Digital Banking Specialist II-Operations.
Function
Under the direction of the Vice President Digital Banking Officer, performs a variety of administrative tasks related to digital banking.
We are looking for a candidate with:
3 or more years in operations; or 3 or more years in retail banking with 1 year digital banking and cash management experience.
Proficient with digital banking products and services
Demonstrated knowledge of the Bank’s cash management services and wire transfers
Working knowledge of Microsoft Word and Excel
Strong analytical, organizational and problem-solving skills
Strong interpersonal and communication skills
Ability to multitask and work in a fast-paced deadline-oriented environment
Attention to detail a must
Essential Job Functions:
Originates, processes and services the ATM, Debit, Digital Banking and Cash Management portfolio including service set-up, maintenance, servicing, and reconciliation. Responsible for assisting customers and Bank personnel with questions and problems pertaining to any aspect of Digital Banking in accordance with the Bank’s Customer Service Standards. Resolves customer inquiries, problems, and complaints.
Responsible for the timely and accurate processing of ATM and Debit Card transactions, including foreign ATM deposit and suspect transactions, resolves any problems or discrepancies in accordance with established policies and procedures. Ensures that all issued and reissued ATM/Debit Cards are processed accurately and within the Bank’s determined file transmission time frames. Analyzes ATM/Debit Card changes ensuring accurate transmission from the core to the card processor. Inputs corrections when necessary and maintain files accordingly.
Monitors and approves Mobile Remote Deposit Capture transactions. Ensures proper processing including review of deposited items for endorsement, readability, and correcting MICR line information as needed. Alerts management to any suspicious or unusual activity and recommends the mitigating action to take.
Responsible for monitoring and resolving funding issues related to all digital banking and cash management channels, including but not limited to Online Account Opening, Bill Payment, P2P. Notifies management of any unrecoverable items and recommends next action to take.
Responsible for monitoring, balancing, and tracking Business Remote Deposit Capture. Ensures that file transmissions are processed based on Bank procedures and time frames. Reports any processing issues to management and assist with resolution.
Responsible for the daily monitoring and tracking of Business ACH transactions. Ensures that file transmissions are processed based on Bank timeframes. Reports any processing issues to management and assist with resolution.
Responsible for processing daily incoming and outgoing wire transfers, including wires initiated through eCommerce Channels. Conducts and reviews OFAC verifications prior to wire processing.
Responsible for the set-up, changes, and questions pertaining to the Banks Cash Management channels, including ACH, Remote Deposit Capture, Positive Pay and Wire Transfers. Consults with vendors to resolve issues as needed.
Assists with the monthly and annual review of Cash Management Business Customers by analyzing transaction volume and recommends limit changes. Recommends changes to management to ensure originators are operating within regulatory compliance requirements,
Assists with surveying digital channels offered by competition, including ATM/Debit Card limits, Mobile Remote Deposit Capture limits, ATM surcharges and surcharge exemption participation (SUM).
Responsible for maintaining procedures manual and complete, accurate and neat files within area of responsibility. Recommends changes to procedures in order to improve operational efficiency.
Keeps abreast of regulatory requirements and developments pertaining to all Digital Banking functions and technology. Assists with completing quarterly compliance reviews. Assists with implementing corrective measures. Assists with for gathering and reviewing vendor management documentation. Keeps abreast of Core and other Digital Banking vendor updates and enhancements.
Supportive Job Functions:
Assists with other Operations Department responsibilities as required or assigned.
Approves withdrawals, signatures, and various overrides.
Contact our Human Resources Division or visit https://www.ecsb.com/about-us/careers for more details and to apply.