Volunteer Engagement Coordinator at City of Ann Arbor in Ann Arbor, Michigan

Job Description:

Nature of Work: The Volunteer Engagement Coordinator serves as a high-level support role for the designated supervisor. This position assists in implementing the Volunteer Engagement Program’s operations, focusing on administrative coordination, volunteer event execution, and program promotion. The Volunteer Engagement Coordinator plays a critical role in supporting volunteer management while ensuring the alignment of operations with departmental goals.

Hourly Rate: $25.96

Essential Duties:

• Assist the designated supervisor in overseeing daily operations, ensuring smooth coordination and execution of volunteer programs.


• Provide administrative support, including scheduling, data tracking, and reporting on volunteer engagement metrics.


• Coordinate and supervise program staff to ensure the successful implementation of volunteer events and activities.


• Coordinate engagement training for SMEs and facility staff.


• Develop and distribute promotional communications that highlight volunteer successes and foster community engagement.


• Support the recruitment, onboarding, and ongoing training of seasonal staff.


• Collaborate with the Volunteer Engagement Team to refine processes and ensure consistent delivery of services.


• Represent the Volunteer Engagement Program at city and community meetings, promoting volunteer opportunities.


• Lead initiatives to recognize and appreciate volunteer contributions through tailored recognition programs and events.


• Analyze program data to evaluate effectiveness and recommend improvements to meet strategic goals.


• Attend events/meetings with volunteers all over town with tools and equipment, and pick up waste materials to take down to the Wheeler Service Center


• Perform other duties as assigned by the designated supervisor.

Required Qualifications:

• Must obtain CPR/AED and First Aid certification within 30 days of employment. The City offers CPR/AED and First Aid classes, which are free to Parks employees. Please note, your certification must be from an organization that has been approved by the Bureau of Community and Health Systems, Child Care Licensing Division. Please see following link for list of approved organizations: https://www.michigan.gov/lara/0,4601,7-154-89334_63294_5529_49572_49583-82382--,00.html.


• Must have a valid driver’s license.


• Bachelor’s degree in Public Administration, Parks Management, or a related field, or an equivalent combination of education and experience.


• At least three years of experience in volunteer coordination or program management.


• Strong organizational and leadership skills with the ability to prioritize tasks and manage multiple projects.


• Proficiency with Microsoft Office Suite and volunteer management software.


• Experience supervising staff and coordinating community engagement initiatives.

Preferred Qualifications:

• Certification in Volunteer Administration (CVA) or a similar credential.


• Familiarity with parks and recreation operations and volunteer management best practices.


• Advanced skills in data analysis and program evaluation.


• Proven ability to mentor staff and collaborate with cross-functional teams.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

Positions in this class typically require: driving, walking, standing, reaching, lifting, pushing, pulling, grasping, talking, hearing, seeing and repetitive motions. 

Move and lift light objects up to 50 lbs. such as mail, files, event signs, supplies and tables.

Set up and take down a table up to 50 lbs. without assistance on most occasions.

Will work alone on most occasions for events.

Operating office equipment requiring continuous or repetitive hand/arm movements. The ability to remain in a sitting position for extended periods of time.

See job description