TCE Field Service Mechanic DOT - Bessemer, AL at Taylor Construction Equipment, LLC in Bessemer, Alabama

Job Description:

Taylor Construction Equipment distributes multiple lines of construction products with a passion for product, service, and support. TCE supports the construction industry with reliable equipment.

Job Summary:

This position is responsible for the development of the customer relations between Taylor Construction Equipment and the end users, by providing prompt and efficient service and aftermarket support. This position reports directly to the Service Supervisor for Taylor Construction Equipment. Parts are requisitioned and reports are submitted through that office. The Field Service Mechanic is required to keep his/her supervisor informed of activities and any change in schedule. Service persons are usually assigned to a territory but are called upon to assist in other areas as required.

The Field Service Mechanic is responsible to develop a personal relationship with the customer, showing a positive and concerned interest in the customer's business as by the following: (a) upon delivery of a machine - assembling, if necessary, performing inspections, training operator in machine operation, its functions and capabilities, setting forth warranty and maintenance requirements; (b) making routine calls as time permits; (c) performing prompt and satisfactory repair or replacement service; (d) correct reporting of time, parts, travel, etc., to assure correct billing.

The above responsibilities require some vocational training and formal schooling in hydraulics, electronics and diesel engine repair. Experience is the construction equipment industry is a MUST. The position calls for considerable experience as a general mechanic and additional experience in welding, hydraulics, electronics, and diesel engine repair. Training and experience will be provided by Taylor, in order to gain familiarity with the product, its parts, and assemblies, its literature, and the company policies affecting warranty. The field service mechanic is required to interpret blueprints, wiring and hydraulic diagrams, parts catalogs, lubrication charts and repair manuals. The incumbent must show versatility and ingenuity to get the machinery operating in the least possible time. Customer satisfaction is the ultimate goal.

Duties/Responsibilities:

• Consults with Service Supervisor to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts.
• Diagnoses malfunctions: repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition.
• Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
• Inspects, operates, and tests machines upon initial delivery, at specified inspection intervals and upon completion of any repair work to ensure proper functioning of equipment and its components.

• Reports to Service Supervisor such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc., so that proper accounts can be charged, and proper billing can be made.
• Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meeting of departmental personnel and reading of technical literature.
• Promotes and enhances the company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition.

• Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve.
• Experienced or advanced servicemen will be expected to train new servicemen or to supervise a team of servicemen in the assembling or servicing of large units or in a joint effort on large repair jobs.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• This job requires stooping, bending, climbing, and the capability of lifting up to 50 pounds.
• Incumbents must have a valid driver's license and a good driving record, since the employee will be driving company owned vehicle and will be covered under corporate insurance.
• Must be DOT certifiable.
• Incumbents will be required on occasion to stay overnight at out-of-town locations.
• Basic computer skills required.
• Must be able to read and interpret blueprints and other technical material.

Education and Experience:

• Some vocational or formal schooling in hydraulics and diesel engine repair.
• Three years on the job experience in diesel mechanics and hydraulics. Schooling in these fields could substitute for some of the job experience.
• While it is not a requirement that the FSM pass the AWSD14 Welding Test, the incumbent is required to pass the tacker test. The FSM is encouraged to practice and improve welding skills to pass the AWSD14 Welding Test to be considered for future promotions.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Company Paid Life Insurance

Position Requirements Full-Time/Part-Time Full-Time Position TCE Field Service Mechanic DOT - Bessemer, AL Division Taylor Construction Equipment LLC Close Date Number of Openings 1 Exempt/Non-Exempt Non-Exempt Hiring Manager(s) William Warner Req Number MAN-25-00141 Open Date 4/5/2025 Location TCE 06 - Bessemer, AL 35022 About the Organization Backed by over 95 years of experience, The Taylor Group has become a worldwide operation with sales driven by the professional and aggressive activities of a vast domestic dealer sales, direct sales, and international sales organization. TMW designs, engineers, and manufactures more than 100 models of industrial lift equipment with lift capacities from 4,000 lbs. to 125,000 lbs. At the very center of this success has been an unwavering commitment to the key concepts of Faith-Vision-Work by the members of the Taylor family and employees who collectively form The Big Red Team! Taylor Machine Works, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
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