Sales Support Specialist - Merchant at Commerce Bank in Kansas City, Missouri

Job Description:

About Working at Commerce



Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.


Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.


Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.



Compensation Range

Hourly: $23.20 - $30.75 (Amount based on relevant experience, skills, and competencies.)



About This Job



The main purpose of this job is to market our account receivable and payment processing services to create growth and value for a variety of organizations/industries.



Essential Functions

• Ability to train and collaborate with teams and clients in our suite of small business solutions
  
  


• Target new clients in receivables/payments business through prospecting efforts to set table for higher value referrals
  
  


• Support our Account Executives in successful targeting, technical selling, closing opportunities and follow-up post sale
  
  


• Trouble shoot receivable tools to expand conversation (sell more solution functionality after go live)
  
  


• Utilize Merchant/Payments sales experience in a variety of industries and learn suite of products that Commerce brings to market space
  
  


• Generate pricing models to make margin and profitability decisions real time
  
  


• Complete paperwork to ensure customer satisfaction using workflow automation and DocuSign in variety of client settings
  
  


• Meet commitments for reaching annual sales, profit, cross-selling and referral goals
  
  


• Consult with clients on account receivable strategies including technical training to show how Commerce solutions provide value
  
  


• Take a continued learning mindset for creative sales approach
  
  


• Perform other duties as assigned
  
  

Knowledge, Skills & Abilities Required

• Working banking, sales, or Merchant Services/Payments knowledge as it pertains to account expansion, retention, competition, pricing, and complex industry trends and regulations; including knowledge of best practices
  
  


• Ability to learn and train around our preferred SMB receivable tools such as Hyfin and Clover
  
  


• Ability to understand underwriting requirements and risk profiling required in a financial institution
  
  


• Ability to handle complex industry and technical sales situations
  
  


• Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria; ongoing employment may be contingent upon meeting all driving requirements
  
  


• Outstanding interpersonal and relationship building skills, with the ability to drive strategic business unit goals to the bottom line while maintaining customer satisfaction
  
  


• Ability to effectively communicate with all levels of the leadership, clearly expressing ideas and concepts both verbally and in writing
  
  


• Strong critical thinking skills with the ability to learn quickly and apply discretion and sound judgement to efficiently and effectively solve problems
  
  


• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  
  


• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
  
  


• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  
  


• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
  
  

Education & Experience

• Bachelor's degree in Accounting, Finance, Healthcare Administration, or equivalent combination of education and experience required
  
  


• 4+ years Merchant Services or Business to Business (B2B) sales experience required
  
  


• Payable or receivables product sales or Account Receivables experience preferred
  
  


• Small Business Portfolio experience preferred
  
  


• Salesforce CRM experience preferred
  
  

For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you'll be asked to authorize our review of that record.



**Level of role is determined by knowledge, experience, skills, abilities, and education


***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Sales Support Specialist - Merchant and Senior Sales Support Specialist - Merchant and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.20 to $30.75 per hour.


The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.


Location: 1000 Walnut, Kansas City, Missouri 64106


Time Type:
Full time Apply Now