STEPS Customer Access Assistant at University of Kentucky in Lexington, Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job Title	STEPS Customer Access Assistant
Requisition Number	TE08802
Department Name	H3280:Command Center
Work Location	Lexington, KY
Salary Range	$15.00/hour
Type of Position	Temporary
Position Time Status	Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements	This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 lbs.
Shift	10:30 am – 8:30 pm
Job Summary	Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state; and forwarding these callers to appropriate phone lines and other UK Healthcare clinics, divisions, and departments. Call agents are expected to provide a high level of efficiency, accuracy, and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures, and information regarding hospital programs and services.
Skills / Knowledge / Abilities	The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position.
Does this position have supervisory responsibilities?	No
Preferred Education/Experience
Deadline to Apply	04/21/2025
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents

Optional Documents

1. Resume
2. Cover Letter

Equal employment opportunity, including veterans and individuals with disabilities.

PI267212549

Salary:

$15.00

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