Lead Cashier, Parking at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Responsible for providing customer service while completing ticket and monetary transactions related to parking by providing safe, efficient, and appropriate access to and egress from parking ramps.
Collects tickets, validates and accepts cash for parking fees.
-Operates cash register.
-Balances revenue to cashier reports and reports any discrepancies (lost tickets, gate malfunctions, cash shortages, etc.).
-Monitors cars parking in the lot.
-Reports incidents of vandalism or other disturbances to the Police Department.
-Assists motorists with disabled vehicles.



Qualifications

• Reconciles daily cash transaction of Parking Services Assistant, and interprets parking policy for patients/visitors and employees.


• The lead cashier will function as the Supervisor in absence of the Supervisor. Takes lead role in responding to customer complaints, questions, cash discrepancies, emergencies, or major occurrences requiring department intervention.


• Assists in activities related to the operation of all parking garages and lots. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position.


• These items should be evaluated throughout the year and included in the written annual evaluation.


• Must be able to perform all Parking Service Assistant functions.


• Monitors cash flow and collects revenue deposits from Parking Service Assistants and lot attendants.


• Periodically, as cash in Parking Service Assistants drawer exceeds $700.00, takes their drops, verifies the drop and rectifies any discrepancies and places drop in the drop safe.


• Enters the drop in shift report spreadsheet and completes drop sheet.


• Prepares and audits revenue deposits to be delivered to central cashiers' office. Resolves discrepancies.


• Any discrepancies that are unresolved are reported immediately to the Supervisor.


• Responsible for transfer of cash deposits from garage safe to the armed escort when necessary.


• At the end of the shift, cashes out and reviews transactions and documentation prior to releasing the Parking Service Assistants.


• Completes shift report, verifies deposit against shift report, prepares shift deposit, completes deposit slips and other related documents and rectifies deposit and shift report with Supervisor.


• Trains, develops, and supervises employees. Assists in preparations and presentation of performance appraisals for reporting employees.


• Recommends staffing changes; resolves shift staffing problems maintains personnel documentation.


• Communicates reviews and monitors procedural changes to staff assigned to shift. Interprets parking policies and procedures for employees/customers and department personnel.


• Communicates changes in policy as needed.


• Diplomatically resolves customer issues, if unable to resolve issues Parking Supervisor should be contacted to assist with resolution.


• Assists customers in automobile jump starts and locating their vehicles. Monitors all parking equipment and computerized equipment for proper and maximum functionality, places service calls when the need arises.


• Recommends needed preventative maintenance programs for garages and lots to Supervisor for appropriate action.


• Conducts frequent tours of physical lots and garages to monitor cleanliness, hazardous conditions, utilization, and traffic flow.


• Lead Cashier will work with Police & Security on any incidents involving parking, garages or lots.


• Lead Cashier will assist supervisor with Special Event parking and planning.


• Participates in departmental emergency procedures to include but not limited to; Fire, Code Disaster HAZMAT, Code Pink, medical and weather emergencies.


• Relieves cashiers for breaks and lunch or other periods of absence. Performs other duties as required or assigned.

Education
High School Diploma or Equivalent required


Can this role accept experience in lieu of a degree?
No


Licenses and Credentials


Experience
Customer Service Experience 1-2 years required and Money Management Experience 1-2 years required


Knowledge, Skills and Abilities
- Familiar with money management processes.
- Good communication and interpersonal skills.
- Excellent customer service skills.
- Basic math skills.
- Ability to exert light physical effort in sedentary to light work, typically involving lifting, carrying, pushing and pulling.
- Repetitive standing and sitting in a cashier's booth for 8 hours and extended periods of time.



Additional Job Details (if applicable)



Remote Type


Onsite



Work Location


55 Fruit Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Evening (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now