Patient Navigator Assistant at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


Excellent opportunity for new college grad! Looking to start this position in June.



Job Summary
Summary


Responsible for improving the quality of patient interactions and overall satisfaction within the hospital. This role involves guiding patients and their families through their healthcare journey, addressing concerns, and ensuring that their needs are met in a compassionate and efficient manner.


Essential Functions


-Works closely with patients and families and a multi-disciplinary care team.


-Conducts needs assessments with patients to identify gaps and refers patients as appropriate.


-Organizes and leads team meetings, delivering updates on program performance, progress and strategic initiatives.


-Maintains accurate and up-to-date patient care records and program metrics.


-Analyzes data to identify trends and opportunities for program improvement.


-Collaborate on initiatives to enhance holistic care delivery, incorporating feedback from patients, families, and care team members.


-Foster and grow partnerships with external organizations and stakeholders to expand the program's reach and impact.



Qualifications



Education

Bachelor's Degree Related Field of Study required


Can this role accept experience in lieu of a degree?
Yes



Experience

Experience in a hospital setting, healthcare, or a related field 0-1 year required


Experience working with patients and families 0-1 year required


Experience in research and/or grant writing 1-2 years preferred



Knowledge, Skills and Abilities

- Strong organizational and project management skills.
- Excellent interpersonal and communication abilities to collaborate with diverse teams and build relationships with patients and families.
- Proficiency in data management, reporting and analysis.
- Proficiency with EPIC, Red Cap, and Microsoft Excel is desirable.



Additional Job Details (if applicable)



Remote Type


Hybrid



Work Location


32 Fruit Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.