Outpatient Registration Clerk at Huggins Hospital in WOLFEBORO, New Hampshire

Job Description:

Under the immediate supervision of the Director of Patient Access, is responsible for the assigned duties of the outpatient registration area, in accordance with established policies and procedures.

Schedule: Monday - Thursday 8:30am - 5:00pm

Maintains working knowledge of and demonstrates accurate and efficient use of the Evident computer system:

• Advises Supervisor or Director of "Out of the Ordinary Conditions" which may require action or intervention

• Performs effective patient triage as necessary

• Identifies high risk patient accurately

• Effectively processes patient for treatment and obtains information at appropriate time

• Accurately processes physicians not in the Evident computer system

• Maintains an accurate patient log

• Processes documents incidental to registration appropriately (e.g. claim forms, Medicare non-covered forms, copies of insurance cards, Consent to Treat, MSP and other required forms for departmental processes)

Provides assistance/backup for the business office as needed for following tasks:

• Secondary billing

• Follow up for necessary information/action

• Processing of incoming and outgoing mail in a timely and accurate manner

Performs efficient processing of outpatients and non-patient accounts (after-hours specimens) in a timely, accurate, courteous and confidential manner:

• Obtains consent to treat and assigned benefits signatures appropriately

• Maintains acceptable volume levels

• Maintains updated accurate knowledge of State and Federal laws as they apply to the patient registration

• Deciphers narrative signs, symptoms and diagnosis

• Input ICD10 diagnostic code(s) to the Evident system

• Contacts referring physician practice when needed for clarity and completeness of order

• Works with HIM department as needed for clarification and coding training

• Works with the Laboratory and Medical Imaging departments to ensure all requisitions are accounted for daily

• Processes information as necessary to financial assistance office

Organizational Expectations:

• Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift

• HIPAA: facilitates to maintain patient confidentiality

• Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect

• Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.

• Safety: Practices workplace safety daily

Employee Engagement:

• Actively participates in all hospital Service Excellence initiatives and trainings

• Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes

• Completes all required annual education on or before the due date

Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.

• Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers

• Ability to effectively manage considerable mental stress

• Ability to express or exchange ideas by means of the spoken word

• Ability to receive detailed information through oral communication

• Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner

• Familiarity with computer and other business machines

Qualifications:

General knowledge of coding and medical terminology and demonstrated computer skills preferred. Excellent interpersonal communication skills and the ability to be very detail-oriented.