Supervisor, Billing & Rating at TForce Freight in Richmond, Virginia

Job Description:

Job Description

Job Title: Supervisor, Billing & Rating

Job Summary:

This position is responsible for billing activities which includes Transportation, Duty/Tax and Brokerage accessorial fees, etc. The incumbent monitors Billing activities for all customers segments and helps provide resolution in complex disputes which includes issuing billing adjustments. This role is responsible for recommending, developing, and implementing process improvements within their respective function. This position monitors SOX and Internal Audit processes. The incumbent will interact with customers as well as vendors and outside companies that provide services for TFF and our customers.

Job Responsibilities:

• Monitors existing payment/billing application processes to identify improvement opportunities.
• Evaluates improvement opportunity areas or process problem areas to identify specific changes or new methods required to improve and increase productivity.
• Participates in the implementation of new or improved processes to ensure proper usage and adherence.
• Resolves system issues as required to ensure productivity of direct reports.
• Receives requests from TFF customers via email and phone to be resolved in a timely manner.
• Research issues to identify possible solutions.
• Reviews issues with appropriate personnel as to assign specific actions required to resolve.
• Participates in conference calls with customers to investigate and determine resolutions of issues.
• Teams with the Business Development and other departments to correct billing and collection issues.
• Manages the closed loop billing process to identify and recover lost revenue.
• Supervises and develops others; determines employee training needs to produce continuous development plans.
• Provides ongoing feedback and support to improve performance.
• Holds other accountable to established performance levels to achieve individual and group goals.

Job Requirements:

• U.S. citizen or otherwise authorized to work in the U.S.
• Employer will not sponsor visas for this position.
• Must be located in the same geographic location as the job or willing to relocate.
• Demonstrates an understanding of industry and financial trends impacting TFF and customers organizations; identifies the organizational structure and functions within a business
• Identifies basic measurement requirements and possible indicators for individual, group, department, and business unit results
• Demonstrates a general ability to use multiple measurement methods for measuring performance; sets meaningful goals and objectives
• Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions
• Bachelor's degree (or internationally comparable degree) in Business, Finance, Accounting, or related field

About Us

Dedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency-delivering more solutions and more results at every turn.