Sales Support Representative (remote/Wisconsin) at Corus Group, LLC in Madison, Wisconsin

Job Description:

Job Summary:


This exciting position is full-time with Converge Technology Solutions and provides a foundational, breakthrough opportunity in technology sales. The Sales Support Representative's role is to support and represent Converge in a positive and professional manner, working with internal and external partners to satisfy clients and achieve company goals as related to technology sales. This includes but is not limited to the responsibilities and duties identified below.


Essential Functions:

• The Sales Support Representative (SSR) will be responsible for managing the quoting activity of an assigned list of accounts.
• Follow the published SSR process flow and meet all established SLAs.
• Utilizes NAV and other tools to build customer facing quotes.
• Work with Order Fulfilment Team to insure clean handoff of POs.
• Escalate issues outside of the SSR Process Flow to Sales Operations Manager.
• Work with Account Managers and Pre-Sales teams, to obtain necessary information to build customer facing quotes.
• Work with Distribution and Manufacturers to submit deal registrations, special pricing, quote requests and RMA's.
• Work with purchasing to place orders.
• Interface with distribution and vendors to manage timely shipments to meet customer requirements.
• Provide order tracking information to Account Mangers and customers.
• Work with Accounting to invoice orders, to include collecting the data required to invoice the orders.
• Work with the maintenance team to create renewal quotes in a timely manner for customers.
• Communicate and respond to customers to answer or resolve any questions or issues on quotes, shipments, tracking or invoices.
• Work with Converge collections team when needed if issues or questions arise on customer payments of invoices.
• Work closely with the Sales Operations Manager and at the same time be independent and a self-starter.
• Work closely with other operations teams in various locations and Converge companies to achieve group and company goals.

Required Skills/Abilities/Competencies:

• Excellent verbal and written communication skills.
• Ethical and Critical Thinking.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• 1+ years of working experience
• Associate's Degree or equivalent experience

Location:

• Remote but must be based in Wisconsin

Total Rewards:

• We offer a comprehensive total rewards package that includes base salary, healthcare benefits, 401k match, PTO/holiday, training/development and so much more.

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