Logistics Coordinator at MODE Transportation, LLC in Chalfont, Pennsylvania

Job Description:

Job Description - Logistics Coordinator

Manage accounts by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin and network efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers' needs, tracking shipments, customer reporting and invoicing.

Responsibilities

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  • Develop and maintain solid professional relationships with vendors, negotiate for cost-effective services, and support them with operational processes.
  • Research and quote transportation costs.
  • Collaborate with Business Development to confirm accurate and complete on-boarding of new clients and lanes through required notifications, reporting, accessorial agreements and invoicing.
  • Ensure carrier performance and event compliance according to Mode standards.
  • Identify and prioritize problems and make suggestions to correct the situation.
  • Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate them on industry and/or regulatory changes.
  • Ensure complete, accurate and timely client order acceptance/entry into the MODE Transportation system via EDI, web tender, email, fax, phone, or other applicable form of communication.
  • Work collaboratively with team members to determine most cost-effective recovery plan for missed pick-ups and deliveries.
  • Identify accessorial charge patterns; consult with clients to develop processes to reduce charges.
  • Determine which accessorial charges can be billed and effectively communicate charges to clients/vendors within 24 hrs. of occurrence.
  • Assist Sales and Accounting departments on invoicing discrepancies.

Qualifications

• Previous brokerage-related or transportation-related experience preferred.
• Bachelor's Degree from an accredited college or university, with focus on supply chain management, preferred.
• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
• Strong customer service and communication skills; thrives in a fast-paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly assess client situations and escalate to management when needed.
• Proficient with Windows operating system, MS Excel, MS Word, Outlook, and internet browsers. Able to learn new programs/systems quickly.