Fixed Operations Training Specialist at Subaru of America, Inc. in Camden, New Jersey

Job Description:

Location/Department: Sales - Retail Operations Training

Love. It's what makes Subaru, Subaru®. And as a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise®.

Summary:

Works closely with the National Fixed Operations Training Manager within the Retail Operations Training Department to assist in building Fixed Operations training curriculum and certification strategy. Provides reporting and analytics to track training completion, retailer satisfaction with Fixed Operations training curriculum, and performance improvements associated with training levels. Creates Field and Retailer communications related to new training initiatives or the assignment of training.

Primary Responsibilities:

• Serves as project lead for all aspects of Subaru of America's (SOA's) Fixed Operations Foundations (learning management system) platform, including posting content and events, collaborating with manager on the curriculum strategy, and creating and implementing reporting functions.
• Collaborates with SOA Field team and Fixed Operations HQ team on training content development, including resources for Field Training and Fixed Operations Field roles.
• Leads development of Fixed Operations curriculum, including collaboration with internal and vendor stakeholders, and maintains responsibility for meeting timelines and adherence to budget constraints.
• Serves as the day-to-day lead for e-learning development, including scripting, uploading, testing, and releasing. Organizes the learning curriculum and resource content in Foundations and assembles the resources to administer and plan instructor-led workshops nationally.
• Evaluates and recommends optimization opportunities for Foundations functionality based on own analysis, as well as needs and requests of internal and external users. Oversees implementation of needed enhancements, including testing and communication with stakeholders and vendor partners.
• Functions as "super user" and provides systems expertise and training for Fixed Operations Field staff. Becomes an expert on learning management system (LMS) functionality and capabilities.
• Drives and deploys communication strategy and materials as it relates to Foundations, curriculum changes, and enhancements, including the assignment and availability of new training.
• Assists in the research, preparation, scripting, and production of additional Fixed Operations-related video or podcast content.
• Collaborates with Sales and Product Training on vehicle launch content for Fixed Operations audiences and Foundations updates, enhancements, and strategy.
• Understands future product launch plans, including EV product launches, and considers necessary enhancements to the Fixed Operations training curriculum.
• Collaborates with manager to plan, create, and deliver presentation materials for corporate conferences such as the National Training Conference, Aftersales Business Conference, and National Business Conference.
• Understands Fixed Operations retailer incentive programs and aligns key performance indicators (KPIs) with training content and initiatives.

Additional Responsibilities:

• Collaborates with Fixed Operations Training Manager on forecasting and budgeting.
• Travels to present at and/or attend SOA conferences, field meetings, and retailer visits.
• Serves as a liaison with IT. Through hands-on program analysis, identifies, designs, and implements systems enhancements and acts as systems administrator for access and security.
• Mature into a cross functional asset to the retail ops training team; being flexible with interdepartmental needs and goals, helping and collaborating with OLP, Sales, and Product training as needed.

Required Skills & Abilities:

• Strong business analysis and project management skills.
• Self-starter with the ability to work independently and take initiative to find solutions for business requirements. Ability to analyze data and make recommendations to management.
• Excellent communication skills.
• Ability to multi-task and prioritize work.
• Ability to quickly understand LMS system issues and help develop solutions that positively impact overall performance.
• Ability to maintain and update education of individual knowledge of LMS product offerings and functionality.
• Proficient in Microsoft Office software.

Education/Experience Requirements: BA/BS with 4 to 6 years of relevant experience.

Work Environment:

• Hybrid Role: Remote work 2 days per week (After 90 Days Onboarding)
• Required Travel: 10-15%
• Ability to lift up to 25lbs

Compensation: The recruiting base salary range for this full-time position is $70,00 to $93,000. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: P2)

WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:

Total Rewards & Benefits:

• Medical, Dental, Vision Plans
• Pension, Profit Sharing, and 401K Match Offerings
• 15 Vacation days, 5 Floating Holidays, and 5 Sick days, and 9 Company Holidays
• Tuition Reimbursement Program: $15,000 yearly benefit
• Vehicle Discount Programs

Learning & Development:

• Professional growth and development opportunities
• Direct partnership with senior leadership
• Formal Mentorship Program
• LinkedIn Learning License in addition to LinkedIn Premium Account

Visit our Careers landing page for additional information about our compensation and benefit programs.

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